Overview
Function (Scope and Main Purpose of Job)
The Restaurant Manager is responsible and Accountable for Administration, operation, and direct management of the restaurant.
Responsibilities
Core Service Standards
CLEAN : Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE : Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast : Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY : Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns.
Say thank you to departing guests.
FUN : Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties
- Develop and manage the business plan and budget for the restaurant.
- Responsible for inventory control and ordering supplies, food, and drink necessary to operate the restaurant.
- Manages areas of responsibility to enhance the gaming experience of guests to Live! Casino & Hotel in becoming the number 1 gaming and entertainment venue in the Mid-Atlantic region.
- Development of staff to include training, interviewing for hires, conducts disciplinary counseling and performance evaluations.
- Review staffing levels to maintain a budgeted level of employment. Delegate authority and assign responsibilities.
- Review departmental status with Food and Beverage Director.
- Develop and manage programs and processes to reduce and control loss time injuries.
- Meets with directors and managers as necessary.
- Other duties as assigned.
Qualifications
Job Requirements (skills, knowledge, and abilities)
- Ability to analyze and interpret restaurant operational results.
- Ability to solve complex problems.
- Knowledge of sanitation laws and health regulations and applicable OSHA regulations.
- Ability to perform assigned duties under pressure.
- A variety of task and deadlines requires irregular work schedule.
- Ability to perform in an interruptive office environment. Accuracy in completing assigned duties in a timely manner.
Educational Requirements
- Preferred, five (5) to seven (7) years’ experience in restaurant management and supervision.
- Preferred, a four (4)-year degree in related fields or equivalent work experience.
- Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position and an Alcohol Beverage Control card any applicable health certificates.
Physical Requirements
- Ability to work long hours.
- Ability to stand for long periods of times without sitting or leaning.
- Ability to climb stairs multiple times daily.
- Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to climb, bend, stretch, twist or reach with your body and arms.
- Ability to work under variable temperatures and noise levels.
Working Conditions
- 24 / 7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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