MRSGNA Account Manager, Business Solutions

Job Profile

• preparing and maintain an updated client file within our Agency Management System. This includes, but is not limited to : new client setup, processing change requests, insurance binders, certificates of insurance / evidence of property, policy audits, account billing, online rating, policy verifications, carrier cancellations and surplus lines filings documents
• Respond in a timely manner to client and internal correspondence
• Efficiently Maintain follow-up system to ensure requests are processed timely
• Handle underwriter requests for underwriting information on renewals and follow up to completion, employing strong organizational and time-management skills to ensure that all anniversary dates are met
• Communicate regularly with management and the sales staff to advise them of relevant account information
• Identify new business opportunities and refer to management and sales staff
• Create and maintain positive relationships with customers, carriers and peers
• Provide backup support, as needed

Job Requirements

• 5 years Commercial Insurance experience
• Bachelor's degree preferred or equivalent work experience
• Resident Insurance License in home domicile state
• P&C coverage knowledge required, Marine experience a plus
• Excellent time management, customer service and interpersonal skills
• Strong communication skills (written, verbal and listening)
• Well organized with an aptitude for details
• Strong analytical skills and ability to make decisions and problem solve
• Able to work independently while taking ownership of a task through completion
• Self-disciplined, dependable and self-motivated
• Thorough knowledge of insurance terms, practices and policies

About Us

MRSG N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.

SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.

RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.

Benefits

We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package.

All of our benefits are effective the first day of employment including :

• Generous healthcare plans
• Voluntary dental & vision plans
• 401(k) plan
• Flexible spending plans
• Health Savings Accounts (HSA)
• Paid time off
• Paid holidays
• Tuition reimbursement
• Short / long term disability
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Employee Wellbeing Program
• Community involvement
• Life insurance

At MRSG N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge.

We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.

We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.