Senior Windows Client Engineer, Region Services Operations (RSO) - VECTOR Team

Region Services Corporate Infrastructure (RSCI) is looking for an experienced Senior Windows Client Systems Engineer with a deep knowledge of Windows desktop services, including virtual desktops and infrastructure.

Our mission is to deliver robust, highly available, and easy to use services to our internal customers in support of the Amazon Dedicated Cloud (ADC) for U.

S. Government customers. We are looking for a motivated engineer to deliver results for our customers.

This is a hands-on position where your daily role will maintain and enhance existing services, including Windows build / deployment capabilities, fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages.

This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.

You will have a strong and diverse technical background that allows you to approach problems with confidence and ingenuity.

You must be a lifelong learner , embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products.

A successful Windows Client Engineer will drive the design and implementation of new services, find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members.

If Arlington HQ (HQ2) :

This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs.

Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time.

Are you ready to embrace the challenge? Come build the future with us.

This position requires that the candidate selected must currently possess and maintain an active TS / SCI security clearance with polygraph.

The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities

This role oversees deployment, configuration, and management of core ADC services, including directory services, file and print, DNS / DHCP, application servers and management of server hardware and infrastructure.

In the first six to twelve months you will :

• Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic
• Drive expedient resolution and root cause analysis for critical issues affecting your services
• Mentor and develop a team of Operational Engineers with an emphasis on providing dial tone services
• Bring continuous improvement to operational processes
• Balance raw up-front dollar cost with usability, operability and TCO, both in datacenters and on-site services
• Lead the development and delivery of state of the art system health monitoring, diagnostics, repair, and other self-healing automation
• Develop automation tools and processes that reduce manual effort and increase overall efficiency
• Innovate and drive improvements in monitoring and visualization of system health, status of maintenance tasks, and reporting systems

A day in the life

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We are dedicated to supporting our new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online.

Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life both in and outside of work.

About the team

This is a hands-on position where your daily role will maintain and enhance existing services, including Windows build / deployment capabilities, fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages.

This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.

Drive the design and implementation of new services, find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members.

BASIC QUALIFICATIONS

• Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
• Eight (8+) years supporting Windows family of operating systems to include four (4) of the following eight (8) core competencies : AD, DHCP, PowerShell, Email workflow, SCCM, SCOM, Win OS, DNS, and disaster recovery / business continuity
• 3+ years' experience in automation / scripting in the Windows environment using PowerShell
• Defined Knowledge of networking basic skills and troubleshooting
• Experience automating tasks such as, software packaging and deployment, automated security patching, and Operating System Deployment.
• Current, active US Government Security Clearance of TS / SCI with Polygraph

PREFERRED QUALIFICATIONS

• Master's Degree in Engineering, Information Technology or related technical discipline
• Ten (10+) years supporting Windows family of operating systems
• Current Cloud+ or GICSP or GSEC or SSCP certification
• Strong experience in at least two of the following areas :
• Multi-Factor Authentication in an Active Directory environment
• Endpoint Detection and Response (EDR)
• Privileged Access Management (PAM)
• Just-In-Time (JIT) & Just-Enough-Administration (JEA)
• Virtual Desktop Infrastructure (VDI) including infrastructure management, backend storage, disaster recovery
• Meets / exceeds Amazon’s leadership principles requirements for this role
• Meets / exceeds Amazon’s functional / technical depth and complexity for this role
13 days ago