Job Purpose
Answer all incoming calls from customers to take orders, answer inquiries and questions. Consistently provide all customers with an excellent experience and facilitate appointment setting and transfer custom quote requests.
Essential Functions and Responsibilities
- Answer all incoming general phone sales calls.
- Handle customer inquiries both by phone and email.
- Provide customers with product and service information.
- Process and respond to all initial digital leads; assign to phone / web design consultant once lead qualified.
- Enter and analyze CRM data.
- Follow up with customers after their FLS Experience; generate referrals.
- Track, monitor & report conversions of all digital leads / digital phone calls.
- Answer and field all calls for Trade Direct.
- Update job knowledge by participating in educational opportunities & vendor trainings.
- Onsite position
Competencies
- Communication
- Teamwork
- Decision Making
Required Education and Experience
High School Diploma and three years working in a customer service oriented role.
Preferred Education and Experience
- Bachelor’s Degree.
- Three years in a Customer Service environment that is phone based.
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus.
This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
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