Student Services Coordinator

Job Summary

Department-Specific Responsibilities

• Coordinates the Advance College Project (ACP) process on campus.
• Works with IU ACP Office and local high schools for updates on ACP students and support in the maintenance of classes, registration, and grading of this student bloc.
• Maintains a strong level of communication between IUSB and IU ACP office.
• Processes enrollment for special student populations including ACP, ESL, IUOCC and NICE.
• Provides support to academic units and the campus community to facilitate custom reporting, data fulfillment, special enrollment, and schedule of classes support.
• Performs public and confidential inquiries for student, administrative, faculty, staff, and outside agency personnel in providing information and verifying data.
• Assists in all student enrollment processes, including student registrations, cancellations, and withdrawals including ATCC, reinstatements, and Pass / Fail and audit requests.
• Facilitates intercampus transfers and returning student enrollments.
• Investigates student inquiries and problems and refers inquiries to the appropriate university staff or office when necessary.
• Processes transcript and diploma requests and distribution.
• Performs other duties as assigned.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives.
• Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and / or staff; acts as a resource by analyzing information, providing documentation, and preparing reports.
• Accurately maintains electronic records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback.
• May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student organizations or departmental needs.
• May provide guidance to other Student Services Coordinators.

Qualifications

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

2 years in office environment, higher education, or related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Commitment to working with people of diverse backgrounds and demonstrated cultural competency

Preferred

• Organizational skills
• Attention to detail
• Proficiency in Microsoft Office Software, student information systems, and common database applications
• Strong cross-cultural skills are essential
• Knowledge of Excel to create and modify reports
• Ability to learn software systems
• Friendly and service-oriented

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment.

The position involves sedentary work as well as periods of time moving around an office environment and the campus. This position may require working outside regular office hours on rare occasions.

The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indiana University South Bend campus

South Bend, Indiana

This is an in-person position.

Advertised Salary

$37,107.20 per year $17.84 per hour

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level : Intermediate

FLSA : Nonexempt

Job Function : Student Services

Job Family : Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications.

Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status.

Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX.

Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.

See Indiana University’s Notice of Non-Discrimination here which includes contact information.