Job Description
Job Description
Salary :
Because of our commitment to customer satisfaction, Bridgehead IT has grown into an industry leader. We are actively looking for a personable, passionate, and highly driven individual for the System Administrator III position.
Position Summary :
The System Administrator III is responsible for the advanced installation, configuration, maintenance, and troubleshooting of client server and storage systems.
This role requires extensive experience in system administration, a strong understanding of server operating systems, hardware, and virtualization, as well as the ability to resolve complex technical issues.
The ideal candidate will have a background in enterprise-level server and storage systems, exceptional problem-solving skills, and the ability to work both independently and collaboratively with internal teams and clients.
Key Responsibilities :
- Troubleshoot and resolve complex break / fix issues.
- Track time and work completed in a ticketing system.
- Interact with customers and vendors to gather information and troubleshoot problems.
- Communicate and work with other teams, both internal and external, to accomplish a broad spectrum of technical issues and processes.
- Document common issues and processes to contribute to the team’s knowledge base.
- Support and implement core Windows Server roles and features such as Active Directory, remote desktop services, file and printer sharing, etc.
- Support and implement Microsoft cloud technologies like Azure, Exchange Online, Teams, and Microsoft 365.
- Monitor and manage backup and disaster recovery systems.
- Work with vendors and gather information from public sources to support 3rd party applications.
- Be a point of escalation for lower-level technicians and higher difficulty tickets.
- Performs other related duties as assigned.
Skills and Qualifications :
- Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
- 5-7 years of experience in IT customer support; knowledge of computer systems administration
- Advanced knowledge of cloud-based technologies such as Office 365, VMWare, Hyper V, Azure, AWS.
- Proficient with all windows based operating systems, SANs, Microsoft Exchange, File and Print operations, DNS, SQL, Group Policy and Active Directory.
- Experience working with ticketing systems to manage and resolve system-related issues.
- Ability to work in a fast-paced environment while maintaining quality customer service.
- Ability to work afterhours to meet customer requirements and participate in on call duties when scheduled.
- Excellent communication skills, both written and verbal.
- Possesses advanced level troubleshooting skills.
- Ability to work independently and with a team.
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
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