Program Manager, Operations Workstation

Job Description : The Role

The Role

The Operations Workstation and Reengineering Experience team is looking for candidates that display strategic, analytical, problem-solving, and communication skills to plan, coordinate and communicate progress as part of our brokerage cloud migration program! The Operations Workstation is a multi-year effort to move 100% of our legacy platforms to a cloud based cohesive workstation.

We are looking for a Program Manager of Operations Workstation who will blend a deep level of expertise in program management with a passion for delivery & adoption results.

Tool adoption is one of the driving factors and a key success metric. It is important that the program manager plays a role in adoption by understanding the voice of the associate, operations, and service management team.

Adoption leadership and coordinating change management are responsibilities that are part of this role.

In this role, you will be providing coordination of multiple delivery efforts simultaneously. As the point person for a delivery domain, you will coordinate and oversee a program relationship management experience to support development teams, and the communication of each domain s progress in alignment with the Program Leader.

You will partner with other leaders to develop and implement a strategic modernization plan, elevate data for executive-level presentations, monitor progress against plans, and report on key performance indicators.

You will build trust and key working relationships with a distributed team, finance partners and business leaders. In addition, your responsibilities include :

• Driving success against program goals by understanding the Modernization program strategy setting and tracking objectives & key performance metrics.
• Developing and delivering clear and compelling written communications.
• Consulting & advising the leadership team on insights to stay aligned with program goals.
• Communicating large, sophisticated problems and solutions at the right level for senior consumption and decision making as the liaison between development teams and leadership.
• Responding to rapid changes in information, process & direction, and prioritizing work to meet key due dates
• Collaborating & influencing partners & senior leaders to drive business outcomes.
• Managing key dependencies and decision points in program plan
• Managing the program to ensure deliverables are produced, and partnering to obtain sign-offs
• Delivering presentations and program updates at business & Steering committee meetings
• Helping Squads manage feature rollouts and ensures operations after go-lives via an adequate handover
• Distributing information as necessary and providing status reporting to different levels of the organization and different stakeholders

The Expertise & Skills You Bring

• Bachelor s degree in Computer Science or equivalent work experience
• 8+ years experience in program management, technology portfolio management and planning, and / or large complex program management experience
• Experience with Change Management a plus
• Extensive program management leadership, coordination and relationship management skills to balance partners needs with program objectives
• Excellent collaboration, communication, and resource management skills to work with technical and business partners and highly technical development teams across multiple US regions and globally
• Strong discernment with a strategic and innovative mentality that blends financial services acumen and technology delivery
• This role may require Series 99 licensing within 120 days of hire
• Handle multiple priorities, set and carry out clear goals, and assist teams with the cloud migration process as an escalation point for consolidating issues, questions or technical challenges associated with migration development activities
• Strategic problem solver with focus on delivery execution and the quality of outcomes and a proven ability to work in a fast paced, dynamic, and deadline-driven environment.
• Possess strong Agile / Scrum Program Management and leadership skills with a passion for excellence, innovation, and collaboration;

eager to learn and adapt every day

• Manage your work through strong interpersonal, influencing and relationship management skills, including an ability to build relationships effectively with peers, all levels of management, and associates
• Superb communication and influencing skills (verbal, written and presentation) with the ability to work across functional boundaries and interact, influence, and work optimally with various levels of management and peers

The Team

As a member of this Operation Workstation team, you will provide oversight and support to internal development teams through the coordination and execution of delivery & adoption plans.

This dynamic Operations Workstation team aims at creating a unified associate workstation that increases efficiencies, resource fungibility, reduces manual work and risk.

u00A0Efficient and consistent behavior across individual capabilities to enable streamlined work experience across business groups.

By demonstrating and promoting Fidelity and Agile leadership behaviors, you sustain and evolve our innovative Agile culture.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! u00A0 We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.

We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

For information about working at Fidelity, visit FidelityCareers.com. u00A0 Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at

[email protected]

or call

800-835-5099

prompt 2, option 2 if you would like to request an accommodation.

The base salary range for this position is $100,000-$169,000 per year. u00A0

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. u00A0 u00A0

We offer a wide range of

benefits

to meet your evolving needs and help you live your best life at work and at home. u00A0These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

u00A0Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others.

Those laws and regulations may restrict Fidelity from hiring and / or associating with individuals with certain Criminal Histories.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture.

We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Certifications : Series 99 - FINRA

Series 99 - FINRA

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future.

We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours.

You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award

we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model

blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture.

We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry .

Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document

and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent).

These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances : Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

fidelitycareers.com

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

[email protected]