Call Center Specialist

Job Description

Responsibilities

ABOUT NORTHERN NEVADA MEDICAL GOUP

Northern Nevada Medical Group, part of Northern Nevada Health System, offers a comprehensive range of healthcare services for the entire family.

Our providers offer wellness services, family, geriatric and internal medicine, along with specialty care including cardiology, general surgery, podiatry and pulmonary medicine.

We have locations across the Truckee Meadows in addition to the rural communities of Fallon, Nevada and Bishop, California.

The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries.

The position also requires supporting the Call Center / practice by providing effective customer service to patients and medical offices.

Scheduling Specialists possess organization and communication skills. Maintains emotional stability and calm disposition, and has the ability to relate positively with all levels of professionals.

Has ability to adapt to flexible work schedules and frequent interruptions. Possesses willingness to improve where necessary.

Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times. Exhibits professional appearance.

Must be able to carry out specific assignments to successful conclusion. Has ability to problem solve and make decisions, and escalate calls to triage or supervising personnel as appropriate.

Other duties as assigned.

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities.

It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in markets across six states and the District of Columbia.

Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

As a Northern Nevada Medical Group employee you will be part of a first class organization offering :

• A Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans

K) with company match

About Universal Health Services

Qualifications

Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable) :

• Job requires being careful about detail and thorough in completing work tasks
• Exceptional telephone manner
• Excellent interpersonal and communication skills
• Knowledge of medical terminology and electronic patient management systems
• Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology
• Knowledge of electronic equipment, computer hardware and software, including applications
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Ability to use CPM / EMR system effectively
• Ability to type wpm with % accuracy
• Be a self-starter with attention to detail
• Must be flexible, organized, and function well under pressure
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Bi-lingual English / Spanish is a plus
• High School diploma or GED required
• Medical Office experience is a plus
30+ days ago