Call Center Specialist

Responsibilities ABOUT NORTHERN NEVADA MEDICAL GOUP Northern Nevada Medical Group, part of Northern Nevada Health System, offers a comprehensive range of healthcare services for the entire family.

Our providers offer wellness services, family, geriatric and internal medicine, along with specialty care including cardiology, general surgery, podiatry and pulmonary medicine.

We have locations across the Truckee Meadows in addition to the rural communities of Fallon, Nevada and Bishop, California.

Website : The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries.

The position also requires supporting the Call Center / practice by providing effective customer service to patients and medical offices.

Scheduling Specialists possess organization and communication skills. Maintains emotional stability and calm disposition, and has the ability to relate positively with all levels of professionals.

Has ability to adapt to flexible work schedules and frequent interruptions. Possesses willingness to improve where necessary.

Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times. Exhibits professional appearance.

Must be able to carry out specific assignments to successful conclusion. Has ability to problem solve and make decisions, and escalate calls to triage or supervising personnel as appropriate.

Other duties as assigned. Independence Physician Management (IPM), a subsidiary of UHS, was formed in as the physician services unit of UHS.

IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities.

It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia.

Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

As a Northern Nevada Medical Group employee you will be part of a first class organization offering : A Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans (K) with company match About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc.

UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune corporation, annual revenues were $13.

4 billion in . During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 94, employees and continues to grow through its subsidiaries.

Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.

S. states, Washington, D.C., Puerto Rico and the United Kingdom. Qualifications Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable) : Job requires being careful about detail and thorough in completing work tasks Exceptional telephone manner Excellent interpersonal and communication skills Knowledge of medical terminology and electronic patient management systems Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology Knowledge of electronic equipment, computer hardware and software, including applications Ability to apply knowledge of office procedures and carry out tasks accordingly Ability to use CPM / EMR system effectively Ability to type 35 wpm with 90% accuracy Be a self-starter with attention to detail Must be flexible, organized, and function well under pressure Knowledge of principles and processes for providing customer and personal services.

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Bi-lingual English / Spanish is a plus High School diploma or GED required Medical Office experience is a plus