Federal Program Manager – MD - FSP required

Federal Program Manager needed for a direct-hire opportunity with SOC’s client to work onsite in Annapolis Junction, MD .

Active TS / SCI with Full Scope Poly required (NSA)*

Responsibilities :

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas / customer groups.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Mentor / consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Review statement of work and manage to customer requirements.
• Work with manufacturing teams to plan / build / ship systems to customer.
• Managing projects effectively with competing priorities.
• Develop and grow assigned customer account relationships with complex and strategic accounts.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
• Provide suggestions for operational efficiencies.
• Create and deliver contract related documents.
• Lead Customer Expectation management as part of escalation process.
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
• Knowledge of HPE product portfolio a plus.
• Lead Quarterly, monthly, and / or weekly meetings to manage support, applying project and task management for customer deliverables.
• Sharepoint management and administration.

Skills :

• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• Some in-depth knowledge of corporate organization and policies.
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
• Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
• Anticipate Customer needs, develop proposed solutions, and build consensus.
• Provide Mission Critical customer recommendations to improve processes.
• Experienced knowledge of change management process and tools in complex environment.
• Advanced skills in project management, communication, analysis, and presentation.
• Expertise in area of focus and knowledgeable of future technology directions.
• Mission Critical and ITIL certifications.

Education, Experience, Clearance Required :

• Bachelor’s Degree, and advance Master Degree preferred
• ITIL Certified
• PMP Certified
• 10 years experience in project management or in like roles / businesses.
• Federal Clearance required, TS / SCI with Polygraph

Employment Pre-requisites

The following requirements must be met to be eligible for this position : successful completion of a background investigation and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,