DESCRIPTION
The Help Desk / SupportSpecialist serves as a key member of a small contractor team that providesphone, remote session, email and in-person support to customers on IT relatedissues.
KNOWLEDGE, SKILLS, AND ABILITIES :
- 16+ Years of experience in the IT Field.
- Experience with SharePoint site management.
- Experience using Active Directory to maintain user profiles and create accounts.
- Experience providing support to a senior level customer base in person, via remote sessions, and over the phone.
- Receives, tracks, and responds to problems reported by customers.
- Ability to recognize and recommend alternative processes or long-term solutions to problems.
- Excellent oral and written communication skills needed.
- Ability to research solutions and alternatives via website or documentation.
- Experience troubleshooting, installing and supporting IT equipment such as PCs, printers, and scanners.
- Good understanding of MS Windows, OMNIpage / similar scanning software, MS Office, and Internet Explorer.
- Experience managing, X.509 PKI certificates.
- The Help Desk / Support Specialist will be required to carry a pager.
QVine Corporation is an EOE of Minorities / Females / Vets / Disability
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