Senior Support Engineer

Overview

At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We've built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and platform, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get access to nursing resources when and where they need them. IntelyCare is seeking a Senior Support Engineer to join the Corporate IT team. The ideal candidate is proficient in Microsoft Windows, Mac OS, Microsoft Azure AD, Microsoft O365, and computer hardware as well as a desire to keep abreast of new technologies.

Essential Duties & Responsibilities

• Work with managed services and serve as the highest level of escalation for technical support and incident management functions
• Perform pro-active planning and provide recommendations on areas of improvement
• Run and support Corporate IT projects
• Maintain operating environment for both Windows and Mac OS
• Maintain, and troubleshoot all standard productivity software (Microsoft O365 / Office Suite, Microsoft SharePoint, Slack, Microsoft Teams, Zoom, etc.)
• Diagnose, troubleshoot, and repair computing hardware, peripherals, and office printers
• Maintain and troubleshoot collaboration and A / V equipment and applications such as Zoom, Slack, and Microsoft Teams
• Monitor support tickets to ensure they are being completed in a timely manner
• Participate in troubleshoot security-related issues
• Ensure Windows and Mac laptops are being patched according to schedule, virus definitions are up-to-date, and work with managed services to perform remediations when necessary
• Maintain and keep documentations for the environment up to date
• Assist with network device troubleshooting and configurations
• Provide technical trainings for end users

Qualifications

Physical Demands

$95,000 - $105,000 a year

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be aware, qualified candidates will be contacted directly via email by an IntelyCare Talent Acquisition Partner, from an IntelyCare email address.

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