FIRM OVERVIEW
Berger Montague PC is a nationally renowned civil litigation firm consisting of over 65 attorneys. The Firm pioneered the use of class actions in antitrust and securities litigation, and since then, has expanded the use of class actions in the fields of consumer, employment, environmental, and insurance litigation, as well as in the areas of civil and human rights.
Berger Montague offers a competitive salary and attractive benefits package, which includes health insurance, vision insurance, dental insurance, HSA contribution, disability insurance, life insurance, 401(k) contribution, profit sharing, and pretax transportation benefits.
The Firm is currently seeking an IT Support Analyst in our IT Department. This position entails advanced service desk support for over 150 users nationwide.
The IT Support Analyst responds to help desk tickets and resolves them in a timely fashion. This position also includes troubleshooting and managing the Firm’s document management system, iManage, as well as managing device security and configuration via Microsoft In Tune.
ON-SITE REQUIREMENT
40 hours / 5 days a week in office
RESPONSIBILITIES
- Level 1 / Level 2 Help desk troubleshooting
- Laptop configuration and deployment
- iManage DMS troubleshooting and administration
- Managing Conditional Access Policies via Microsoft In Tune
- Deploying Software to endpoints via In Tune
- Active Directory management : including creating new users, managing security groups, managing OU’s
- Exchange Online management : including creating and managing distribution groups, creating, and managing office 365 groups, applying retention policies, delegating access to shared mailboxes
- Microsoft Teams : assigning and managing phone numbers for end users
- Printer management : deploying new printers, adding, and sharing printers via a Windows Print server
- Conference Room AV Support and Troubleshooting
- Assist with projects as needed
SKILL REQUIREMENTS
- Law Firm / legal industry experience
- Microsoft Windows 10 / 11 troubleshooting
- iManage Cloud experience (iManage Help Desk Certification preferred)
- Microsoft Teams
- Microsoft Office Applications (Word, Excel, Outlook)
- Active Directory
- Exchange Online
- Microsoft Azure Management
- Microsoft In Tune
- Adobe Acrobat
- Basic Cisco Meraki experience
- Basic VMWare knowledge
- Basic Nutanix AHV knowledge (preferred not required)
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