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Customer Service Representative

Customer Service Representative

Qualified StaffingGrand Rapids, MI, US
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Job Description

Job Description

Job Title : Customer Service Representative

Location : Grand Rapids Michigan

Hours : 8 : 00 AM – 5 : 00PM Monday – Friday Some Overtime may be required

Pay : $19.25 an hour

Are you a Customer Service Rockstar? Do you enjoy working in Sales? Are you technology savvy and detail oriented? Do you excel in a fast-paced environment? If you have answered yes to these questions, apply today!

We are seeking a dedicated Customer Service professional to add to a growing team. Taking over the phone requests, questions and orders to process customer inquiries. Maintaining a professional and customer focused relationships with clients. Keeping a positive attitude on every interaction with customer and paying close attention to detail. Educating oneself consistently on mechanical aptitude in order to master the technical aspect of the role.

Responsibilities :

  • Taking over the phone requests and orders.
  • Assist customers by answering a variety of questions in a polite and professional manner.
  • Document all phone calls and decisions.
  • Stay informed on industry developments through continued learning.

Requirements :

  • Experience in customer service, customer facing or sales.
  • Excellent written and verbal communication skills including Microsoft Office Suite.
  • Mechanical Aptitude.
  • Fast and accurate data entry capabilities, with the ability to multi-task.
  • Excellent attendance and work history.
  • High attention to detail.
  • High School diploma or equivalent required.

    • Why work for Qualified Staffing?

  • We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation / holiday pay, and 401K! In fact, these are the same benefits that we offer our Corporate employees!
  • Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!
  • We respond to every job applicant within 24–48 hours.

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