Senior Network Engineer

Job Description

SENIOR NETWORK ENGINEER

Project

Help Desk, Application and System Support

Client

State of Maryland

Agency

Register of Wills (ROW)

Location

Maryland statewide (24 ROW Offices) + Annapolis Data Center (Annapolis, MD)

Contract Duration

5 Years (with 5 years renewal option)

Interview Type

Virtual (Microsoft Teams) / Onsite as required

Tentative Start Date

Nov 2025

Deadline

October 24, 2025

Project Overview

The Register of Wills (ROW) Department is charged with the protection of Maryland’s Generational Wealth and requires IT services to develop, maintain, and operate applications and a distributed network of PCs, peripheral equipment, and servers. ROW operates in twenty-four (24) local jurisdictions (twenty-three (23) counties and Baltimore City), hereinafter referred to as “ROW Offices.” The ROW client / server application is served by central servers installed within the Comptroller of Maryland’s Annapolis Data Center. The network consists of approximately four (4) central servers, twenty-four (24) office support servers, twenty-six (26) routers, 350 workstations, 260 printers, and 200 scanners. The twenty-four (24) ROW LANs are linked by a Wide Area Network (WAN) to central servers housed at the Annapolis Data Center.

Duties / Responsibilities

• Work in cooperation with the other contractors, ROW staff, and other state agencies.
• Install and configure microcomputers, servers, storage devices, printers, scanners, communications devices, cabling, LAN drops, and network equipment.
• Deploy new state-procured equipment and software to the existing network.
• Create / restore workstation images.
• Troubleshoot workstation network connectivity issues.
• Troubleshoot issues regarding all hardware and software.
• Install software / hardware on workstations and servers, as required.
• Provide image transfer from the electronic document management system in the compatible file format acceptable to other state agencies. Must lead the configuration, operation, and delivery of the replicated deliverables.
• Provide maintenance and enhancements to the ROW website.
• Develop and lead in the design, installation, configuration, and operation of the replication process for a disaster recovery site implementation.
• Conduct performance measurements and analysis leading to recommendations for improving network performance.
• Conduct analysis, design, installation, configuration, and operation of the email software.
• Design, maintain, and improve the ROW WAN and ROW LAN structure.
• Configure network software and hardware for efficient and effective network performance and data security.
• Monitor the performance of network software and hardware through network management and diagnostic programs and utilities.
• Configure microcomputers, communications equipment, and network equipment for maximum efficiency.
• Analyze microcomputer and network activity records and recommend and implement software and hardware upgrades and improvements.
• Diagnose software and hardware problems and adjust or coordinate service from software and hardware vendors and the State hardware maintenance vendor.
• Provide expert technical advice and guidance to ROW regarding IT directions, software or hardware enhancements, and software or hardware purchase recommendations.
• Deploy, upgrade, and configure new and existing hardware and software in the 25 ROW locations while incorporating testing and quality assurance measures.
• Aid with operational tasks such as file restores, volume configuration, print-related problems, and other tasks usually handled by the ROW’s PC Administrator.
• Troubleshoot failures in operational tasks and undertake corrective measures.
• Can utilize a secure remote access method for troubleshooting and problem resolution.
• Support secure remote access to computer systems and file transfers to and from ROW offices and other State agencies using Internet protocol.
• Provide on-site / field service support and secure remote access statewide during Normal Business Hours for ROW Application, desktop software, server software, network systems, and other computer systems.
• Manage the daily backup of the central ROW servers. Take corrective action when backups fail.

Requirements

Education

Bachelor’s degree in Information Technology, Computer Engineering, or related discipline; relevant certifications (e.g., Network+, MCSA / MCSE, CCNA) preferred.

Required Experience

Benefits

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft. See attached Innosoft Benefits Guide.

Requirements

ONLY GC and USC applicants are required for this position. Experience with State / Federal Government IT projects, Justice / Legal / Case Management Systems, (experience with EDMS, scanning / imaging, document transfer to other State systems is preferred.