Client Coordinator

Job Responsibilities :

• Drive studio retail sales by actively showing members retail, having them touch it and try it on
• Follow the Daily Barre Routine checklist for every shift
• Prioritize calling new leads within 2 minutes of their inquiry
• Book leads into an Engage class within 48 hours of their initial inquiry
• Gain GONE keynotes for every prospect
• Ask the question why now to every prospect to determine their urgency and needs
• Personalize all calls, voicemails and text messages to give the client the best experience and build a genuine connection
• Follow pre Engage and post Engage checklist / SOP to ensure the highest quality and conversion
• Manage memberships in Club Ready Platform
• Run the past due report daily and reach out to past due members to avoid them going into collections or adding the late payment fee
• Review all SOPs provided by studio management, ask questions on promotions that need clarification. Watch any related video content
• Communicate to the Sales Manager any concerns with members (cancels, freezes, etc) immediately so that they can handle appropriately
• Complete cleaning duties on daily cleaning checklist- every surface should sparkle
• Maintain organization and cleanliness of studio- if the floor is dirty, clean it up even if it’s not on the checklist for that day / time
• Enforce studio policies and procedures regarding late entry, membership cancellation, freezes, etc. in a supportive and empathetic manner
• Always maintain a professional appearance, must wear athletic clothing during shifts (no baggy hoodies or sweatpants)
• Must wear Pure Barre branded apparel (hat, shirt, jacket, etc) for Engage class shifts
• Give clients the best Pure Barre experience at every encounter plus 1% more
• Take a minimum of two (2) classes / week, more recommended. This helps build a deeper relationship with the clients and allows you to describe the workout from personal experience
• Attend grassroots and marketing events as needed
• Track member milestones and prepare celebrations (card, sign, board, etc.)
• Message all staff via Group Me when members are coming in for their milestone class so everyone can be prepared.
• Gather content for social media, post, assist in monthly newsletter
• Attend events as needed

REQUIREMENTS :

• Excellent sales, communication, and customer service skills required
• Must have genuine hospitality and passion for people
• Goal-oriented with an ability to achieve sales in memberships and retail
• Ability to learn and use the Club Ready software system
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability

Physical Requirements :

• Must be able and willing to perform light- heavy cleaning tasks
• Must be able to lift up to 30lbs
30+ days ago