Associate Director of Admission Operations

Brief Description of Duties

Under the leadership of the Director of Undergraduate Admission, the Associate Director of Admission Operations manages student data records and procedures to support the admission application process and enrollment of students.

The Associate Director will support and manage business processes, data capture and processing, functional and systems-related technology, document management, application processing, and notification functions.

The Associate Director is a hands-on leader in Banner, CRM (Salesforce preferred), in addition to assisting the Banner Specialist with Web Admit and Liaison CAS systems and will serve as the primary resource for all related systems.

The Associate Director will supervise a team of Information Processors.

Essential Duties and Responsibilities

The expectations for the Associate Vice President require that the candidate possess the ability and experience to accomplish the following responsibilities and priorities in these key areas :

• Inspire, mentor, and motivate members of the team with a seamless service delivery and compliance focus.
• Provide effective leadership by fostering a stable, cohesive, and transparent environment, and mutual respect.
• Promote professional development, provide clear direction and hold staff accountable.

Operations, Technology, Systems & Data

• Develop and maintain information processor standard operating policies and procedures manuals to support cross functional training and collaboration across departments and university wide.
• Participate system upgrades and integrations (Banner, Clean Address, Parchment, Graduate CAS, Common App, and others);

coordinating with IT for integration support as needed.

• Assess and improve operational strategies, staff deployment, and resource allocation to ensure optimal service delivery for processing of student records.
• Manage and analyze current system processes and information technology needs; identify opportunities for improvements to current processes and systems and implement new processes as necessary.

Compliance

• Perform regular audits of information professors inputs and outputs.
• Ensures residency policy for preferential tuition is executed and applied in eligibility reviews.
• Serve as member of the Title IV compliance committee.

Perform other related duties as assigned by Enrollment Services leadership.

Minimum Job Requirements

• Bachelor’s degree required; Master’s degree preferred
• Five to seven years of experience in enrollment management
• Experience and proficient with information technologies including database management and enrollment system management
• Project management experience
30+ days ago