Senior HR Solutions Specialist (Remote)

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time.

Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank.

We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs.

When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers.

At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement.

Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education.

Learn more about our and how you can bring it to life as an Ameris Bank teammate.

The Senior HR Solutions Specialist is responsible for administration of a high-volume HR help desk, which includes responding to basic and moderately complex HR questions, including but not limited to eligibility and enrollment inquiries regarding employee benefit programs, payroll and attendance, Leaves of Absence, and HRIS platform access.

Acts as liaison for colleagues with benefit providers with issues concerning claim payments, covered services, etc. Assists with 401(k) administration and the annual open enrollment process.

Administrates the Workers Compensation Claims process, FMLA, ADA Medical Accommodation and other types of leave processes.

Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities :

• Handles administration of high-volume HR help desk, handling routine communication from / to employees and managers. Coordinates response from other team members as needed.
• Administers 401(k) enrollment communications for new hires.
• Oversees the 401(k) delinquent loan payment reports to bring colleagues’ payments current.
• Handles administration of Workers Compensation Claims, to include incident reports, tracking and record keeping.
• Handles retiree benefits administration and monthly reconciliation of COBRA / Retiree benefit and Flexible Spending Account statements.
• Oversees benefits enrollment process for New Hires and Qualified Life Events.
• Handles monthly processing of Qualified Life Events of dependents attaining age 26.
• Handles administration of Labor Law Posters by handling orders for new locations, tracks receipt and posting of updated posters.
• Completes quarterly ACA lookback to identify and address potential challenges with hours worked.
• Works to understand the root cause(s) of complex benefit issues. Identifies and implements resolutions, proactively communicating with impacted colleague(s) and / or management.
• Communicates directly with benefit providers to assist colleagues with concerns regarding claims and coverage.
• Maintains knowledge and understanding of existing and proposed federal and state laws / regulations affecting Human Resources.
• Completes verifications of Employment for teammates.
• Adds Officer Numbers to HRIS as directed.
• Submits invoices to Accounts Payable system for payments to vendors.
• Updates HR page on intranet with benefits related documents.
• Administers and ensures compliance with FMLA and other types of leave, including documentation collection and review, ensuring time off is correctly recorded and tracked, and proactive communication with colleagues and their managers throughout the process.
• Works to understand payroll (time management related) and benefit issues. Identifies and implements resolutions, proactively communicating with impacted colleague(s) and / or management or directing emails to the appropriate HR Representative.
• Assists with the annual benefit open enrollment period.
• Responsible for processing life and long-term disability claims, ensuring beneficiary information aligns with record on file and required documentation is provided.
• Administers Short Term Leave Benefits to qualified colleagues.
• Handles HRIS User Administration (i.e. password resets).

Required Knowledge, Skills and Competencies :

• Able to provide a high level of interactive services to others, building relationships and addressing identified needs.
• Intermediate proficiency in PC and Microsoft Office Suite products.
• Ability to navigate software is knowledgeable in HRIS platforms.
• Able to be flexible and supportive, react swiftly and positively to changes and proactively assimilate in a rapid paced environment.
• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Strong written and verbal communication skills.
• Ability to plan, schedule and organize to achieve strategic goals within or ahead of established time frames.
• Ability to work independently and is dependable to accomplish tasks without follow up.
• High customer service skills.
• Proven leadership skills with the ability to influence others without having direct reporting relationships.

Industry and Work Experience :

• Minimum of 2 years HR related experience required.
• 6+ years of HR or Administrative Assistant experience preferred.

Academic :

• High school diploma or GED required.
• Bachelor’s degree preferred.
• PHR or SHRM-CP certification preferred

Benefits Available to Employees :

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer / Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees :

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer :

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.