Operations Manager, Projects

SUMMARY

GENERAL DUTIES AND RESPONSIBILITIES

• Manage the operations team specifically dealing with oversize freight or turnkey logistics services across large capital projects .
• Direct subject matter expertise to the team and clients, as it relates to the end-to-end global transportation of large oversize equipment.
• Develop the project managers within the team to heighten their skills in project management and effective communication.
• Drive compliance and continuous improvement across the team within the framework of our quality management system.
• Deliver DSV’s project services is a safe, timely and compliant manner to the expectations of the client and it’s stakeholders.
• On-board people with appropriate skill sets to support company goals and objectives and provide support for those people to do the same.
• Smoothly assimilate new hires into the organization and provide support for subsequent levels of management in the branch to do the same.
• Set performance goals and expectations.
• Conduct regular performance appraisals and ensure that subsequent levels of management in the branch are doing the same.
• Review staff training logs and ensure staff are up to date on all required trainings.
• Reward, recognize, and retain employees when appropriate.
• Use flash reports and monthly reports to ensure profitability.
• Manage cash flow and DSO.
• Grow revenue.
• Increase net income.
• Control expenses and maximize transportation yield.
• Identify and remove non-value-added steps from operational processes and / or support the branches effort to do so.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Acitvely promote a culture of healyh and safety and participate in safety reviews and progress meetings.
• Draw up and deploy project operating plans for named specific projects .
• Manage the project operations team for effective outcomes according to the stages in each project life cycle.
• Ensure that good relationships with client’s group and other stakeholders is maintained.
• Provide oversight and leadership on the safe compliant delivery, end to end of specialized transport movements within the agreed KPi’s
• Ensure the Operations is following procedures according to DSV’s quality management system.
• Support procurement with scope and general requirements when tendering to sub-contractors. Existing and new projects.
• Attend daily project progress meetings when needed.
• Coordinate and manage monthly project and quarterly reviews.
• Provide leadership to the operations team through active coaching and mentoring of project personnel.
• Identify continuous improvement initiatives.
• Be willing to travel to sites within the project supply chain.
• Create and develop an enjoyable working environment, promoting free thinking hard work and mile-stone delivery.

PEOPLE MANAGEMENT

• Lead and manage diverse team through influence and persuasion, often without direct oversight.
• Collaborate closely with regional and local staff.
• Provide proper guidance and coaching to team.
• Deliver results by leveraging the skills of the right people at the right time.
• Lead resolution of difficult issues through effective negotiation tactics
• Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provide ongoing growth and development opportunities for team members.
• Provide input for team members’ performance reviews.
• Work well in a highly matrix-ed organization
• Work well in a global environment where client business can span multiple continents.
• Work effectively via phone, fax, email, web conference

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

Education and / or Experience

• 5 years Freight Forwarding experience specifically in managing a team of project freight forwarders.
• Experience with Vessel, Port and Transport operations with respect to oversize equipment.

General Qualities

• Strong creative problem solving and analytical skills.
• Excellent judgment and initiative
• Demonstrated leadership, people and process management skills.
• Excellent verbal and written communication skills
• Excellent relationship building skills.
• Good listener
• Politically adept; able to maneuver in large organizations.
• Demonstrated ability to work in a matrix environment must work well across multiple units across the company.
• Both a team builder and a team player
• Must work well under pressure as a self-starter, handling multiple tasks ability to work across many accounts, projects, and / or issues and prioritize effectively.
• Internally motivated, self-starter with ability to plan, organize and establish priorities to meet goals and achieve results.
• High Integrity

Computer Skills

Must have general knowledge of Microsoft desktop applications such as PowerPoint, Word, and Excel

Language Skills

English (reading, writing, verbal)