Voice Conversational Designer

About this role :

Wells Fargo is seeking a Voice Conversational Designer (Senior Product Designer) as we kick off our CCaaS program that will reinvent customer service in voice channel.

Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will :

Conceptualize and iterate on high quality end to end conversational designs for speech and conversational user interfaces

Develop and execute customer experience solutions for online applications

Apply UX writing techniques to make our conversations concise, relevant and engaging

Write copy suitable for automated conversations in a voice platform

Create conversational flow diagrams including customer journeys, dialogs, error handling patterns

Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions

Develop and execute customer experience solutions by employing a broad array of user centered design tools including : customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes

Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists

Develop new research and tests theories that lead to alternative, leading edge design solutions

Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices

Exercise independent judgment to guide risk deliverables

Design, develop, test, and refine prototypes

Resolve moderately complex issues

Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements

Create and monitor schedules to ensure timely effective program execution

Develop and oversee planning and execution of projects, production schedules, and quality assurance

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Required Qualifications :

4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

4+ years voice conversational design experience

Experience working in a contact center environment

Experience in building conversational design with tools such as Voiceflow, Fabble, Figma, Lucid, Dialogflow.

Experience working in softphone UI design

Experience working in an Agile environment

Job Expectations :

Willingness to work on-site at stated location on the job opening - hybrid work model

Ability to travel up to 10% of the time

Posting Locations :

401 S Tryon St, Charlotte, North Carolina

400 Highway 169 S, Minneapolis, Minnesota

800 S Jordan Pkwy, West Des Moines, Iowa

4101 Wiseman Blvd, San Antonio, Texas

1301 Solana Blvd, Westlake, Texas

This position is not eligible for Visa sponsorship

Posting End Date : 25 Sep 2024

25 Sep 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company : WELLS FARGO BANK

WELLS FARGO BANK

Req Number : R-400029-5

R-400029-5

Updated :

Mon Sep 16 03 : 55 : 07 UTC 2024

Location : WESTLAKE,Texas

WESTLAKE,Texas