Job Description
Our client, an IT Solutions provider, specializing in network and telephony solutions is seeking a Network Operations Manager to lead their Network Operations Center.
The individual in this role would be managing a team providing technical support ensuring smooth NOC Operations and high-quality Service.
Key Responsibilities :
- Team Management : Supervise and mentor the NOC team; oversee daily operations and support team development.
- Service Management : Resolve technical issues, monitor performance metrics, and manage SLAs to meet client expectations.
- Technical Oversight : Ensure high standards in network and VoIP support, collaborate on complex issues, and optimize monitoring tools.
- Process Improvement : Implement best practices and maintain documentation for NOC processes.
- Client and Internal Collaboration : Handle escalations, and work with field technicians and clients to align services with their needs.
Qualifications :
- Proven experience in NOC management, service management, or a similar technical leadership role.
- Strong technical knowledge of network operations and VoIP systems, with a focus on support processes.
- Demonstrated leadership skills with experience in managing and developing technical teams.
- Excellent problem-solving abilities and experience with advanced troubleshooting.
- Familiarity with network monitoring tools and performance metrics.
- Strong communication skills and experience in client and internal stakeholder management.
- Relevant certifications (e.g., CCNA, CompTIA Network+) are advantageous.
Salary : $70k - $80k
Requirements
network & telephony solutions, performance metrics, technical issues, mentoring, leadership, network & VoIP support, handle escalations, work w / field technicians & clients, problem-solving abilities, adv.
troubleshooting, Strong communication skills
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