Data Entry Clerk

Position Overview

We are seeking a customer focused resource whose primary focus will be to deliver exceptional customer service via email to users of Client’s sales training tools, in addition to supporting processes for the sales operations organization on both internal and external facing systems.

This position requires excellent problem solving skills, ability to navigate through ambiguous issues, superior written communication skills, ability to work quickly with great accuracy, understanding of Client’s Channel Sales tools, passion for constant improvement, and commitment to exceptional customer service.

The ideal candidate will be able to solve routine problems independently and know

when to request specific direction on more complex problems.

This includes working with technical, business and project teams to define processes and procedures to monitor systems, rapidly respond to incoming incident tickets and provide status updates to management and the business so they are informed of any business impacts, in a timely manner and with clarity.

Essential Duties and Responsibilities

First point of contact for various Client sales provisioning / registration systems, training systems, sales portals, etc.

account support including registration and access assistance.

Troubleshoots users’ access issues by having comprehensive practical and theoretical understanding of the applications that help channel resellers sell and support Client products (e.

g. SEED, AMS, ASW, ASTO, MyAccess and more).

• Supports sales team by developing and maintaining positive customer relations with clients / customers, which can substantially affect service and / or product revenue(s).
• Reports and escalates issues through appropriate channels, effectively communicating information with the applicable team(s) to ensure constant improvement of processes and support.
• Typical issues include login ID retrieval, account update, content feedback, FAQ related questions, providing registration instructions, escalating technical issues to IS&T, forwards to appropriate department, mass account updates, and more.
• Consistently provides prompt, reliable, and accurate information to users.
• Identify opportunities for improvement to support process.
• Participate in projects and testing efforts related to support.

Required Experience and Skills

Candidates should have previous experience in user system support including outstanding communication skills, strong work ethic, great attention to detail, and exceptional customer focus.

• Fluent in written and spoken Japanese
30+ days ago