Associate, Technical Customer Care

At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem.

Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.

Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.

We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description :

Are you passionate about providing exceptional technical support and resolving complex issues? CoreLogic is seeking someone that is dedicated and customer-focused to join our team.

You will be responsible for delivering efficient and effective basic technical issue resolution to our valued customers, ensuring their technology-related concerns are resolved promptly and with utmost satisfaction.

JOB DUTIES

• Support both internal and external users with basic technical and application issues / questions
• Manage inbound inquiries on behalf of client, acting as an extension of our client
• Remain in available status per business guidelines to handle incoming phone and email queues. Inquiries can be phone, email, or web
• Provide first level assistance for defined technical problems and escalate issues per business guidelines
• Complex use of multiple systems to service customer inquiries (can be up to 10 systems)
• Interpret and diagnose issues by reviewing logs, scripts or debugging applications
• Accurately documents every interaction within CRM and ticketing systems
• Consult knowledge database to optimize resolutions and follow through on resolution
• Provides timely follow up to close the loop with customers per business guidelines
• Notes any trends with incoming issues and notifies their manager in a timely manner so that the level of attention is broadened
• Must adhere to strict schedule and meet attendance guidelines

Job Qualifications : JOB QUALIFICATIONS

JOB QUALIFICATIONS

• High school diploma or GED required
• Two-year technical degree or 1-year technical work-related experience strongly preferred
• 1+ years of customer support experience required; 2 years or more preferred
• Technical help desk or Contact Center experience is a plus
• Aptitude for providing excellent customer service
• Strong communication skills including written for email communications (grammar, punctuation, spelling)
• Problem solving skills
• Effective listening skills
• Telephone etiquette
• Able to multi-task while speaking with a customer for most efficient service delivery
• Working knowledge and proficient with Microsoft Office Suite
• Meet attendance schedule with dependability and consistency per business guidelines

CoreLogic's Diversity Commitment :

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values.

We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package.

We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here : http : / / www.yourcorebenefits.com / . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M / F / Veteran / Disability :

CoreLogic is an Equal Opportunity / Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law.

CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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