Human Resource Representative

SUMMARY

This position is responsible for partnering with our clients and assisting the Human Resource Specialist in the delivery of compliance-based services.

Using extensive knowledge of Insperity Human Resource (HR) business rules, federal and state laws, promotes consistency of process and compliance with state and federal minimum requirements in order to mitigate both client and Insperity liability.

Researches and provides guidance on HR topics related to federal and state employment law. Works closely with the Human Resource Specialist to develop work relationships and build trust that results in client retention and growth.

Demonstrates depth and breadth of service and level of care expected with internal and external customers.

RESPONSIBILTIES

Under general supervision and moderate decision-making :

Contributes to managing key client HR services focusing on liability management, policy and handbook development, and tracking solutions.

Consults with pertinent Human Resource Specialists, managers and HRCOE as needed.

• Provides support with projects such as handbooks, policy development, implementing time off tracking, and other foundational HR compliance items for new and existing clients to enhance productivity and reduce liability.
• Acts as a subject matter expert and provides guidance and advice to service providers on the appropriate use of Insperity HR processes in order to maintain compliance with changing federal and state employment laws related to Paid Sick, PTO, mandatory leave requirements, etc.
• Interacts with clients to gain knowledge of their HR practices, goals and objectives. Makes recommendations utilizing knowledge from various HR disciplines to address client needs and follows-up to ensure satisfaction.
• Collaborates with internal departments and Field Service personnel to design customized client policies and communicates directly with clients.
• Identifies opportunities for the Human Resource Specialist to engage additional Insperity services based on client interactions.
• Assists with formal and informal presentations, including controversial topics or complex ideas, in a clear, concise and logical sequence at a level appropriate to the audience.
• Partners with Human Resource Specialists to notify clients of mandated requirements, schedule, coordinate, and facilitate / support liability-management training compliance for client worksite employees.
• Documents, reviews, and monitors tracking mechanisms, of assigned projects to ensure timely delivery of HR service activities.
• Shares accountability in the customer relationship.

QUALIFICATIONS

• High School Diploma or equivalent is required. Bachelor’s Degree in Human Resources, Business Administration, or related field, or equivalent work experience is preferred.
• One to two years of Human Resources experience preferred.
• Familiarity in Human Resource best practices with emphasis on federal, state and local laws and regulations.
• Strong customer service experience in a team environment.
• Interaction with multiple internal and external business units.
• Effective written and verbal communications skills.
• Detail-oriented with the ability to multi-task and prioritize.
• Effective problem solving / decision making skills.
• Effective time management skills
• Adaptive, resilient, and able to negotiate and influence behavior toward positive outcomes.
• Ability to determine and utilize appropriate methods of dealing with human behavior in a variety of business circumstances.
• Basic presentation skills.
• Project management skills and experience in managing multiple projects.
• Proficient use of Microsoft Office programs, experience using customer relationship management software, and demonstrated ability to learn other application programs as needed.

As required by the California law, Insperity provides a reasonable range of minimum compensation for roles that may be hired in California.

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.

For the state of California only, the range of starting pay for this role is between $54,900.00 and $61,600.00.

We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We will consider for employment qualified applicants with criminal histories.