Optimized IT is regional in scope, providing Managed IT Services to small to mid-sized organizations including Business, Not-for-Profit, and K-12 markets.
We are seeking a highly skilled Systems Administrator with good client communication skills and an appetite to solve problems.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Job Summary :
The Systems Administrator is primarily responsible for projects involving the onboarding of new clients, deployment of new products, and / or refinement of existing services.
The Systems Administrator is also an escalation point for the Network Operation Center (NOC) and Help Desk portion of the Service Department.
On-call availability will be required. Systems Administrator will be competent in all facets of Network, Storage, Server, Virtualization, and Security.
Functions / Responsibilities :
- Build and deploy new client hardware (servers (physical or virtual), switches, firewalls, and / or SAN) via projects.
- Receive escalation customer calls for trouble / technical support.
- Receive technical escalation from other departments at Optimized IT.
- Cooperatively test and work with external vendors and partners.
- Provide continual status updates to customers or project managers regarding tickets.
- Create trouble tickets for detected issues that are defined as Out of spec .
Desired Competencies and Skills :
- Strong understanding of Microsoft Office 365, Server platforms, and Exchange.
- Strong understanding of Microsoft system management (AD, Group Policy, DNS, DFS, NPS, etc).
- Strong understanding of Networking (VLAN, NAT, DHCP, DNS, etc.).
- Strong understanding of Virtualization (VMware VCP preferred).
- Strong understanding of Storage solutions.
- Strong understanding of Firewalls.
- Some experience with backup solutions.
- Some experience with mobile device management.
- Wireless design, implementation, and management experience.
- Attention to detail and accuracy.
- Good time management skills and able to multi-task.
- Excellent organization skills.
- Ability to work well and communicate with all areas of the company as well as external customers and vendors.
- Advanced PC / keyboard / navigation skills.
- Highly motivated, energetic, self-starter.
- Adaptable to change and able to work under pressure.
Perks :
- An easy-going environment and culture (we all enjoy what we do).
- The flexibility to work from home (we run a hybrid office (Mon-Tues in office; Wed-Fri Work from home).
- A Stand-Up Desk and your own lego set on your first day!
- A Proactive Approach to Ongoing Training to help you develop life-long skills.
Physical Requirements :
- Highly mobile position. May require lifting (up to 30 pounds) of computer, server or network equipment and related accessories.
- Writing and typing abilities required for computer functions.
- Requires standing, walking and driving a vehicle for extensive periods of time.
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