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Quality Specialist I

VirtualVocations
Alpharetta, Georgia, United States
Full-time

A company is looking for a Quality Specialist I for a call center position.Key ResponsibilitiesPerform quality checks and audits of inbound and outbound callsProvide feedback on quality reviews to call center employees and managementIdentify trends and quality risks, collaborating with trainers to address training needsQualifications and EducationHigh school diploma or equivalent;

Bachelor's degree preferred4+ years of call center experience requiredKnowledge of insurance or managed care products and procedures preferred

7 days ago
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