Intake Specialist/Receptionist

Job Description

Job Description

Benefits :

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Do you love helping people through difficult situations?

Then dont miss your chance to join our Franchise as a new Intake Specialist / Receptionist. In this position, you will be making a difference each and every day.

We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker.

If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations?

Then you may be our perfect hero !

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description :

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities.

Perform general office duties, such as drafting correspondence, filing, and creating reports.

Monday - Friday / 8am - 5pm

Benefits :

• Dental insurance- Available day 1
• Health insurance- Available day 1, with 5 different plans to select from
• Vision insurance- Available day 1
• Paid vacation time
• 401(k) after 1 year with 4% employer match
• 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
• Health savings account
• Paid sick leave
• Employee referral program
• Career path planning and training
• Employee recognition programs

Responsibilities :

• Provide excellent customer service
• Receive general phone calls and greet visitors
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry
• Coordinate crew and job scheduling
• Perform general administration duties
• Assist other departments, as needed

Qualifications :

• 2+ year(s) of administrative or office-related experience and business experience
• Working knowledge of current business software technologies is required
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Customer service experience, quality assurance, and scheduling a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD / GED, Associate's / Bachelors degree preferred
• Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.

SERVPRO Team Friermuth supports and hires our military veterans and spouses!

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.

SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc.

the Franchisor, in any manner whatsoever.