Field IT Technician Supervisor

Job Description

Job Description

We are aggressively hiring for a Field Technician Supervisor to assist in helping further growth! Are you experienced Field IT Technician who are pro with hardware troubleshooting and installation?

In your job, do you feel stuck with no room for growth? Do you feel like the walls are closing in around you? Then join our growing IT Team in a leadership role of the prime supplier for B2B vending, POS, coin operated machines in IL area!

Job Responsibilities :

• Monitor installations, maintenance, troubleshooting, testing, and repair work conducted by technicians.
• Manage team of technicians in a supervisory capacity and travel to the field to oversee workers and conduct inspections on completed work orders.
• Perform installations or / and provide a tech support yourself, directly to the customers, if needed.
• Evaluate completed work orders to ensure that all policies and standards have been followed and that the customer’s needs are met.
• Maintain CRM daily on matter of creating incoming work orders, assigning them and monitor status of completion.
• Schedule b2b appointments for software or hardware placement or updates, meeting existing customers and partners at their or potential locations.
• Diagnose, troubleshoot and resolve Microsoft Windows / UNIX hardware and software problems.
• Install and configure new PC hardware and software on desktops, ATM, amusements devices, laptops and peripherals such as phones, printers, external drives and other related hardware.
• Develop, prepare, tests and deploy hard drive images and be capable of supporting users in a virtual desktop environment.
• Perform regular inspections of tools, vehicles, and equipment used by the company.
• Maintain warehouse inventory to be sure none of the units goes lower on a stock then minimum required amount.
• Receive and test new hardware and software.
• Train new technicians and provide ongoing training for experienced technicians.
• Design and implement training programs and protocols for technicians to follow.
• Interface with union leadership to maintain proactive communication and healthy relationships
• Make management reports daily / weekly / monthly
• Maintain a high level of proficiency in using help-desk systems and tools
• Deliver device, instruct and visit clients - BE ON CALL
• Have experience working on active directory

Our ideal candidate :

• Has proven experience as supervisor or relevant role
• Has excellent communication and interpersonal skills
• Has outstanding organizational and leadership skills
• Has extensive repair / fix hardware hands on experience
• Experienced with software installations
• Must own a car and have a valid Driver’s License.
• Did Field work in a past assisting small local businesses
• Is able to move around some heavy machines / kiosks / devices if needed
• Is comfortable with being on route 90% of the time

Bilingual in Spanish will put you on Top of our list!

In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.

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