IT Systems Administrator

Job Description

Job Description

The IT Systems Administrator role will have a key focus on administering and maintaining our organizations IT platforms, as well as providing end user support for over 300 users in a team-based environment, with a heavy emphasis on collaboration.

The systems administrator's responsibilities include monitoring, supporting, maintaining, and troubleshooting hardware and software, and ensuring that all IT systems run with optimal performance.

Responsibilities :

• Responsible for supporting and maintaining end user computing platforms and deployed applications.
• Implementing and maintaining numerous hardware platforms and applications.
• Desktop and notebook deployment and lifecycle management.
• Diagnosing and resolving hardware, software, and other system issues as they arise.
• Manage and resolve Teir 1 IT support tickets using Kaseya.
• Replacing and upgrading outdated systems when necessary.
• Monitoring system performance to ensure smooth operation.
• Researching and recommending new approaches to improve processes.
• Ensuring documentation is up to date and comprehensive.
• Assisting in the crafting and enforcing of policies related to endpoint functionality.
• Administration of Microsoft Office 365 (GCC environment).
• Supporting remote workforce.
• Collaborate with other members of the IT and Security teams to quickly resolve issues.
• Assist with and lead endpoint-focused projects.
• Apply analytical skills to solve complex technical problems and recommend solutions.
• Establish and maintain effective working relationships with company staff, suppliers, and business partners.
• Ability to juggle multiple priorities, change & adaptability in a fast-paced environment.

Technical Knowledge, Skills and Abilities :

• Experience with a Windows Active Directory (AD) environment, to include a solid understanding of TCP / IP, DNS, and GPOs.
• Assist with platform modernization, with an emphasis on Windows 11 and S2022.
• Experience with ERP systems, Oracle and Agile knowledge a plus.
• Familiarity with SQL a plus.
• Familiarity administrating Zscaler, AzureAD, Microsoft 365, SharePoint, Teams, Kaseya, Okta.
• Ability to prioritize a wide range of workloads with critical deadlines.
• Patient and professional demeanor, with a can-do attitude.
• Leads by example serving as role model for employees by maintaining a positive, productive, and approachable presence.
• Excellent interpersonal skills and an ability to interact successfully with a diverse work force.
• Demonstrates a high level of professional integrity and honesty as well as personal credibility.
• Complies with and ensures department compliance with Company health, safety, and environmental policies.
• Individual may be required to sit, stand, walk regularly and occasionally lift 0-30 pounds.
• Effectively communicate complex technical issues both orally and in writing.
• Availability outside of normal working hours to resolve emergency issues promptly.

Experience : Minimum of 1-3 years’ experience in the IT industry, focused on systems administration and end user support.

Education : Bachelor’s degree in Information Technology or Systems or relevant area of expertise desired.

Security : U.S. Person required (U.S. Citizen or Permanent Resident. May be required to obtain a security clearance.

Company Description

Smiths Interconnect is committed to our customers’ success in deploying the most advanced radar, electronic warfare systems, satellite communications, data links, public safety radio networks, and more.

Our RF / Microwave component and subsystem heritage is deep, and our commitment to excellence is proven - with over fifty-five years of success in commercial communications, homeland security platforms, and military programs.

Company Description

Smiths Interconnect is committed to our customers’ success in deploying the most advanced radar, electronic warfare systems, satellite communications, data links, public safety radio networks, and more.

Our RF / Microwave component and subsystem heritage is deep, and our commitment to excellence is proven - with over fifty-five years of success in commercial communications, homeland security platforms, and military programs.