Director of Software Delivery

What You’ll Do

• Directly manage and oversee a team of project & delivery managers and their respective projects, providing guidance and managing the success of those projects & individuals in relation to customer expectations & quality of delivery, project health, project margin, and risk management.
• Manage activities related to revenue recognition including time submissions, invoicing, and management of Microsoft investment subsidies (funding) for projects in your portfolio.
• Work across internal teams to make necessary trade-offs between short-term customer needs and long-term business growth to ensure continued customer success and project health.
• Anticipate stakeholder needs, remove obstacles, track & address risks before they become issues and manage expectations.
• Develop & implement business process improvements that increase visibility and enhance the outcome of workflows related to the customer lifecycle, project management, customer success, and repeat business opportunities.
• Oversee daily activities within delivery organization to ensure efficient and effective operations.
• Solicit feedback upwards from leadership and downwards from the day-to-day team that seeks to enhance customer experience and quality of delivery.
• Communicate effectively and proactively with customers to build trusted relationships.

Qualifications

• Bachelor's degree in technology, project management, or finance; master's degree preferred.
• 10+ years of experience in operations in consulting, systems integrators, or a cloud-focused technology or software organization, with at least 3 years in a people management role.
• Proven record of successfully multiple projects or programs at a high growth company, including responsibility for project budget / margin and profitability.
• Excellent leadership, interpersonal, and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Baseline technical understanding; possess working knowledge of technical topics such as cloud computing, datacenter operations and network architecture.

This is not a technical delivery role but one in which you will be managing individuals and project managers over technical projects.

• Experience managing projects and initiatives from conception to implementation, with a focus on delivering results within scope, budget, and timeline constraints.
• Strong analytical and problem-solving skills, with the ability to think strategically and drive process improvements to optimize companywide operations.
• Proven ability to adapt to changing priorities, multitask effectively, and thrive in a fast-paced environment.
• Strong customer orientation with a drive to build intimacy with customer stakeholders / leadership and their organizations’ needs.
• Excellent written and verbal communication skills.

Expectations

• New hires in this role will complete the following certifications within the first 3-to-6 months of hire :
• Microsoft Exam AZ-900 : Microsoft Azure Fundamentals
• Microsoft Exam DP-900 : Data Platform Fundamentals
• This is a non-billable client-facing management consulting / leadership role that involves day-to-day client interaction.
• This role can be expected to travel within the continental United States up to 20%, at times monthly.

Benefits

• Comprehensive medical, dental, vision and life insurance through United Healthcare.
• Three (3) weeks of paid time off annually, not including eight (8) paid company holidays.
• Monthly professional development funds.

Fully remote work environment, with local co-working options.