Director of Homeowner Services

The Director of Homeowner Services directs the integrity, development and efficiency of the Habitat for Humanity of the Chesapeake’s (HFHC) homeownership program and continued services to Habitat homeowners.

The role is responsible for monitoring the progress of the particular needs of the Homeowner Services Department providing leadership, direction, planning and compliance for HFHC’s homeownership program and support services.

The position is responsible for developing and maintaining positive and collaborative functional relationships with staff, partners and volunteers.

The work of this position champions and supports the holistic wellbeing and sustainability of a family’s long-term success as they transition into homeownership.

Primary Duties and Responsibilities

Homeownership Process Management

Information Sessions-

• Assess and mobilize the annual partner family recruitment strategy in relation to the stated goals of the organizations.
• Plan orientations and information sessions with department staff and in collaboration with the Marketing and Communications Team
• Analyze current inventory of family partners to determine needed and ongoing recruitment efforts in relation to the pending Construction schedule.
• Guide departmental partnership objectives with community organizations, homeownership counseling agencies, local employers and other relevant organizations for continued marketing, outreach and recruitment activities, while providing oversight to Homeowner Services outreach staff.

Application Review-

• Supervise and Support the review incoming questionnaires for further processing by the Homeowner Outreach Coordinator;
• Review all full, completed applications and budgets prior to sending to the Homeowner Services Committee, ensuring completeness and anticipating potential concerns.
• Prepare and present Homeowner services committee review process and committee discussion on applicants being reviewed;
• Ensure timely interviews of applicants, and confirm final committee recommendations for Board approval.

Program Acceptance-

• Present committee-recommended applicants to the Board of Directors for final approval
• Formally accept families into the program by reviewing and signing the Board Approval Letter
• May oversee or facilitate the matching families with the most suitable homes available inventory of properties
• Sweat Equity and Financial Literacy Training-
• Ensure an appropriate and vigorous homebuyer education curriculum- current and adapting to new industry standards with time;
• Oversee the implementation of a comprehensive, culturally appropriate first-time homebuyer education program.
• Settlement- 8-10 weeks of intensive planning and work with family partners in obtaining a loan for purchase of their new home.

The process differs depending on the lender.

Bank-originated mortgages :

• Oversee the logistical financial aspects of settlement including documentation gathering, collection of deposit funds, one-on-one appointments with both partner families and bank personnel, amongst other tasks;
• Confirm discussion of taxes, escrow payments, right of first refusal, and other legal homeowner responsibilities with family partners;

to ensure understanding of signed disclosures and lender obligations.

Habitat mortgages

Complete annual loan origination training provided by HFHI and the American Bankers’ Association and by the State of Maryland to remain knowledgeable of current lending standards and proficient in their application;

and serve as HFHC’s Qualified Loan Originator (QLO) maintaining full compliance with Habitat for Humanity International (HFHI)

• Drafting and / or reviewing all compliant regulatory (RESPA / TILA / Dodd-Frank) disclosures and forms associated with settlements using Calyx software;
• For Both Bank-held and Habitat Mortgages
• Manage settlement details with the title company;
• Draft contracts and pricing sheets detailing the terms of the purchase of the house;
• Ensure timely ordering of the appraisal based off of coordination with the Construction department;
• Coordinate with the Finance Department and Compliance Officer with any grant compliance concerning settlements;
• Attend each settlement with partner family and sign over house on behalf of the seller.

Dedication

Collaborate with the Marketing Department, Homeowner Services staff, and Committee to manage the successful dedication event for family partners upon completion of the program.

Management Responsibilities

• Supervise Homeowner Services Support Staff and Committee volunteers in achieving departmental goals, professional development, and mission-specific goals;
• Provide program development leadership for critical services and expanded program features necessary to accomplish long-term goals
• Research and Draft Board-Approved Policies and Procedures to meet or exceed all affiliate and quality assurance standards as set forth by HFHI;
• Draft annual department budget for review by COO and CFO;
• Explore affordability hurdles for families and work alongside the leadership team to craft solutions
• Serve as a resource of policy-area expertise enhancing our advocacy efforts around important Habitat-related initiatives, particularly concerning government programs and lending policies.
• Evaluate the quality and effectiveness of existing programs and services, while continuing to improve and adapt those services over time

Post Closing Homeowner Services

• Serve as a consistent resource to existing homeowners to answer questions, problem solve, assist and empower.
• Ensure complete and accurate post-settlement on-boarding of the loan with Habitat’s loan servicer, AmeriNat
• Provide management support with bank-originated mortgage issues and / or liabilities associated with our leveraged portfolio
• Homeowner Services Committee / Board Interaction
• Serve as main liaison between Homeowner Services staff and the Homeowner Services Committee;
• Set Committee meetings and agenda in partnership with Committee Chair, and with input from both staff and Committee members;
• Prepare for and attend regularly scheduled Board meetings.

Safety

• Support safe workplace practices by all Habitat team members, volunteers, subcontractors, families and workers at all our locations and events to ensure we meet, if not exceed, OSHA and Habitat safety policies and procedures.
• Ensure that all direct reports are aware of and operate by the safety policies and procedures
• Exercise outlined protocol for any safety related incident and / or respond to a report involving Habitat or any other related team members (workers, volunteers, and subcontractors).
• If within area of purview initiate and / or provide assistance for the proper investigation regarding safety incidents by following Habitat Safety policies and procedures.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree required;
• 3-5 years of relevant work experience;
• Knowledge in case management, and mortgage process, a plus;
• Ability to multitask;
• Skills in time management;
• Ability to work with people from diverse backgrounds;
• Able to work independently and with deadlines; demonstrates flexibility with changing assignment priorities
• Must be proficient in Microsoft Office

Those interested should apply via our website :

ONLY CANDIDATES WHO FOLLOW APPLICATION INSTRUCTIONS WILL BE CONSIDERED FOR THE ROLE.

LI-aff)