Senior Account Manager

POSITION SUMMARY

The Senior Account Manager, Creative Services, works directly with clients and staff to oversee briefs from start to completion as well as other projects for our clients and ensures that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements

JOB DUTIES

denotes an essential function )

• Oversee briefs from start to completion, ensuring quality at every stage
• Manage the client relationship, assessing needs, making recommendations and managing budget and timeline.
• Be the central conduit for all project communication and status updates
• Interact with graphic designer team as well as external print and production vendors to oversee project delivery from start to completion

Use creativity to solve client communications challenges, resolve service delivery issues and improve productivity.

Identify and troubleshoot technological bottlenecks in workflow and / or asset management systems

Work closely with the design director to insure designs are branded properly and meet highest quality standards

Resolve issues escalated by the client and communicate significant issues to the Director.

Use feedback from monthly and quarterly client meetings to meet client expectations.

Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements.

• Build relationships with end users; manage their perception and expectations.
• Accurately quote all jobs and keep the client updated regularly with any additional costs.Invoice all projects on final delivery.
• Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process.

Assist in preparing and reviewing the monthly invoices.

Follow up with client on overdue invoices,

Meet monthly financial duties as described in the Accounting Close calendar.

Forecast monthly results at the mid-month timeframe.

• Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets.
• Provide valuable input for monthly and quarterly client meetings; preparing data / content and be able to present to Senior Client Sponsors.

Assist Director with KPI reporting

Ensure contract, pro-forma and other internal controls compliance.

Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense.

Act as the initial escalation point for client

Develop, mentor and train Account Coordinators & Account Managers.

Seek opportunities to expand services with the client

Maintain close contact with Client Services team who are also on the same account and provide input into Account Plans

JOB QUALIFICATIONS

4+ years of experience in handling client briefs from start to completion

A Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted

Understand production processes and the essentials of a good brief.

Excellent customer service skills

Excellent written and verbalskills

Excellent understanding of cash flow

Be highly organized,detail orientedand be able to multitask and prioritize workload

Previous experience of project management applications

Understanding of Williams Lea Tag’s job-tracking system

Solid understanding of Microsoft Office suite

Understand the client billing process