Account Manager, Inside Sales

SUMMARY

Responsible for creating, maintaining and developing relationships as well as favorable contacts with current and potential accounts.

Primary activities are related to contract review, customer relations, Customer Service, sales support, account profitability and order processing.

Responsible for overseeing customer order files, relationship with each customer, high level of internal communications between external sales, purchasing, planning, engineering, metallurgy, operations and accounting.

ESSENTIAL FUNCTIONS : This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.

Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

Supports the preparation of sales forecasts and ensures the forecast data is current and updated within the ERP system.

Ensures that Customer’s purchase orders are in place to replace forecasts prior to launch.

• Acts as the leading support for budgeting and LQE activities
• Must possess excellent communication skills, both via telephone, in written format, and in face-to-face communications.

The application of these skills is critical both with the customer and on an internal level (both on-site and within the Howmet Divisions).

Develop and maintain positive customer internal relations. Demonstrates depth of relationships across the organization structure at Key accounts.

Work through OTD and customer scorecards to achieve optimum rating, assists with monthly performance review reports

• Can lead Customer Visits / reoccurring meetings to the site working with external sales and internal stakeholders. Responsible for clear agenda items and preparation in order to present the best possible impression of the company to customers and external visitors
• Develop and track customer milestones
• Proficient in the use of Excel, PowerPoint and Word. Familiar with MRP systems and can learn all necessary SFC systems to effectively perform their functions
• Identifies and drives for improvements in sales processes and systems
• Pursues open non-conforming submittals for disposition with customer. Capable of negotiating discounts with customer in order to make the sale
• Responsible for maintaining export licensing with international customers. Understanding of product both import / export and working with customs brokers
• Proactively research and respond to customer inquiries regarding status of order, will investigate and resolve production status issues, drawing on organization to resolve road-blocks, will address shipping and scheduling issues, will proactively communicate with customer regarding changes in product availability or delivery schedules, and will work closely with purchasing, planning, engineering and metallurgy in the initial contract review phase to ensure timely launch of customer orders
• Occasionally processes customer purchase order and reviews quote for accuracy to ensure original quote meets purchase order requirements.

Responsible for the timely and accurate entry of order, responsible for commercial Contract review process and presentation of the CQRA pack to Quality, Engineering and planning generation of all appropriate documentation, ability to lead effort to launch product on time (critical job element)

• Occasionally maintain order book with accuracy and timeliness. Ability to review current orders against expected engine build quantities, understanding of end user applications, ability to interface with customers when order activity doesn't keep pace with end user forecasts, ability to interface with outside sales representatives to resolve discrepancies, understanding of drawings, prints, and customer specifications is required
• Must have understanding and knowledge of company procedures and work instructions. Maintains a safe, organized workstation and follows all company policy, safety and procedures
• Some travel may be required in support of Customer Visits
• Attention to detail
• Performs related duties as assigned

SUPERVISORY RESPONSIBILITIES

May require strong partnership with CSR and / or training of new employees