Job Description
Job Description
Location : Philadelphia, PA - local PA candidates only
Position Type : On-site
Contract Length : 8 months, likely extension
Position Overview :
This position provides technical desktop support and incident management for the client's offices in Philadelphia and Norristown, ensuring the functionality of desktop hardware, software, and network connectivity.
The role requires advanced proficiency in IT platforms, expertise in assistive technology, and a commitment to resolving technical issues with specialized hardware and software tools.
Required Skills :
- 2 years of experience in assistive technology hardware and software
- 5 years of experience in desktop and user end support
- Strong history of understanding in current and emerging technologies demonstrated through training, job experience, and / or industry activities
- Strong team player- collaborates well with others to solve problems and actively incorporates input from various sources
- Demonstrated customer focus, building strong customer relationships
- Challenge oriented- actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative ways
- Can communicate in a clear manner through multiple mediums and effectively evaluate information as well as data to make decisions
Duties :
- Technical expertise in incident and change management (ServiceNow)
- Technical expertise in assistive technology software and hardware
- Technical knowledge in workstation deployments and installation
- Expert knowledge with MS products and troubleshooting skills
- Performs hardware and software diagnostics
- Performs physical installation of IT equipment
- Excellent communication skills and assists customers to resolve issues
- Assist remote IT support teams
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This position provides technical desktop support and incident management for the client's offices in Philadelphia and Norristown, ensuring the functionality of desktop hardware, software, and network connectivity. Challenge oriented- actively generates process improvements, supports and drives c...
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