Pay Rate :
- Probation 3-6 months : English speaking, $16.00hr; Bi-lingual, $16.50hr
- State (follows probation) : English speaking, $16.50hr; Bi-lingual, $17.00hr
Schedule : 5 : 00pm- 9 : 00pm M-TH & 9am - 4pm Saturday 23 hours. Training and probation is mandatory, with no absences or late arrivals.
Job Description :
As an Outbound Telephone Surveyor, you will play a key role in conducting health surveys by reaching out to citizens over the phone.
You will be responsible for contacting individuals, inviting them to participate in the survey, reading a scripted questionnaire verbatim, and accurately recording their responses into our computer system.
This position requires excellent communication skills, attention to detail, and the ability to follow protocols closely.
Key Responsibilities :
- Citizen Outreach : Make outbound calls to citizens on behalf of the State Health Department to invite them to participate in a health survey.
- Scripted Surveys : Read the survey script verbatim to ensure consistency and accuracy in data collection.
- Data Entry : Accurately document survey responses in the computer system during each call.
- Training : Attend and complete mandatory training with perfect attendance to ensure a thorough understanding of survey protocols and systems.
- Work Schedule : Part-time position with mandatory Saturday shifts.
Qualifications :
- Communication Skills : Excellent verbal communication skills with a clear and professional phone demeanor.
- Attention to Detail : Strong focus on accuracy in recording responses and following the survey script exactly.
- Reliability : Perfect attendance is required during training and on scheduled Saturdays.
- Computer Literacy : Basic computer skills are required for data entry and navigating survey software.
- Customer Service Experience : Previous experience in a customer service or call center environment is preferred but not required.
- Professionalism : Ability to maintain a professional and respectful attitude while interacting with the public.
Health Department Survey
Make outbound calls to citizens on behalf of the State Health Department to invite them to participate in a health survey. As an Outbound Telephone Surveyor, you will play a key role in conducting health surveys by reaching out to citizens over the phone. You will be responsible for contacting indiv...
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