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Contact Center Supervisor

VirtualVocations
El Cajon, California, United States
Full-time

A company is looking for a Contact Center Supervisor to manage daily operations and staff in a remote environment.Key ResponsibilitiesOversee daily operations and manage Contact Center agents and support staffDevelop and maintain a customer service-centric culture while monitoring staff performanceEnsure adherence to attendance policies and provide coaching on best practicesRequired Qualifications and EducationHigh school diploma or equivalent;

bachelor's degree preferred2-3 years of experience in a contact center environment, preferably in a supervisory roleAbility to work independently with minimal supervisionStrong customer service orientation with experience in handling challenging interactionsProficiency in MS Office suite and maintaining a reliable internet connection

4 days ago
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