Towing Supervisor

IAA, an RB Global, Inc. Company is seeking a Towing Supervisor to join our team in Puyallup, WA.

Reporting to the Manager, Internal Towing Operations, this position provides onsite leadership to the tow truck driver team with all IAA Tow Truck Drivers reporting to the Towing Supervisor.

This position will provide coaching and guidance to the drivers and will coordinate with the IAA Dispatch Team to ensure productivity goals are achieved and all trucks are operated safely at all times.

The Towing Supervisor is responsible to coordinate truck maintenance, driver training, and required licensing administration with other department personnel.

The ability to identify continuous improvement opportunities and coordinate process change, in conjunction with management, is critical for success.

This position will set the example for the tow truck driver team, so you must know, practice, and ensure all company policies and procedures, as well as state and federal laws, are followed at all times.

Perform all duties assigned by the department Manager.

The Towing Supervisor may be required to travel to Catastrophe events, which can require deployment for multiple weeks, as directed by management.

Advance notice of the need for travel will be provided by management, but due to the nature of catastrophe events, advance notice could be limited.

Key Responsibilities :

• Direct activities related to towing operations and on-time performance goals.
• Plan, organize, and monitor productivity to ensure work is accomplished in a manner consistent with organizational requirements.
• Utilize the towing dispatch system to monitor driver performance.
• Supervise driver activities, provide coaching and training, maintain records and driver schedules.
• Assist the IAA Dispatch Team with effective operation, providing leadership to internal drivers, ensure efficient towing operations.
• Organize and update procedures for utilizing various systems and automation tools used by the transportation department related to towing in the local market.
• Complete daily / weekly / monthly reports as necessary.
• Investigate accidents and injuries; initiate preventive measures. Ensure accident register is maintained and appropriately documented.
• Manage reports and reporting mechanisms to monitor and control all aspects of the towing function and related processes.

Ensure compliance with company policies and procedures.

• Fleet management and preventive maintenance. Schedule or perform minor repairs, preventive and routine maintenance and emergency / unscheduled maintenance task.
• Occasionally operate company equipment to assist with towing operations.
• Ensure towing equipment is in good operating condition.
• Ensure required licensing is up to date and renewals processed timely.
• Other task as assigned by management

Preferred Skills :

• Tow dispatch experience
• Towing experience
• Knowledge of DOT / Safety regulations
• Associates Degree of equivalent work experience
• Minimum of 3+ Years related experience
• Prior Supervisory Experience

Competencies :

• Excellent organizational, analytical, written, oral, and communication skills.
• Strong supervisory experience with attention to detail.
• Establish a confident ability to communicate with vendors and internal associates.
• Conduct safety meetings, enforce safety program.
• Customer service skills.
• General mechanical knowledge of trucks and automobiles.
• Detail oriented.
• Ability to adapt to new technology
• Ability to coach and train staff.

Washington Residents Only : The expected compensation range for this role starts at $70,000 and up to 10% of their annual salary in an incentive performance bonus .

Pay is based on several factors including but not limited to education, work experience, certifications, etc. (pay may be negotiable based on experince level)

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD / LTD, Life Insurance / AD&D, paid holidays, and vacations.

About IAA, an RB Global, Inc. company :

IAA, an RB Global, Inc. company (NYSE : RBA) and (TSX : RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.

Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

IAA serves a global buyer base located throughout over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.

IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.