Director, Regional Fulfillment Operations

About Grocery Outlet :

• Our Mission : Touching lives for the better
• Our Vision : Touching lives by being the first choice for bargain-minded consumers in the
• Our Values & Behaviors : Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Team :

Our Supply Chain and Logistics team mission is to provide top notch service to our stores and purchasing teams- contributing to the goal to make Grocery Outlet the first choice for bargain minded customers while touching lives for the better.

Our team oversees the successful movement of products from our vendors to our stores and is self-motivated, passionate, and dedicated.

About the Role :

The Regional Leader of Fulfillment Operations will serve as the leader for all warehouse fulfillment activity at all company managed and 3rd Party operated facilities within the defined Grocery Outlet supply chain region.

The team sizes will vary by site and by region, depending on the aggregate regional store shipment volumes. This position drives culture and guarantees the overall success of our regional fulfillment center (RFC) environment, ensuring that it is a productive, safe and positive work environment.

Will be responsible for overseeing fulfillment center activities to include the overall management, planning, organization and execution of day- to-day operations, creating a positive and fun workplace culture, mentoring the leadership team, and driving continuous improvement.

Most importantly, this role will lead in a way that supports the Grocery Outlet’s vision and strategy while embodying our corporate values.

This position calls for a dynamic leader who has a passion for people, a strong leadership presence, a contagious performance management purpose, and deep financial and operational acumen to effectively manage the current and future state of our RFC operations.

The role is highly interdependent with other departments, requiring this role to foster relationships with a wide range of people to execute their responsibilities.

Reporting to the Senior Director RFC Operations, this role will work closely with national Senior Leadership, local / regional leadership teams, and those associates within the operations to continually improve the performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies.

Furthermore, this role will support a major expansion project, building and leading the operational roadmap for future operations.

This person will report to the Senior Director of Supply Chain Logistics Operations.

Responsibilities Include :

Operations :

Direct and supervise the operations of the GO company managed RFCs. For the 3rd Party sites under regional oversight, you will be expected to hold the 3rd party leadership team accountable to the GO contract service level agreements, operational / financial metrics, and customer service.

Monitor all fulfillment activities including inbound appointment scheduling, receiving, shipping, order filling, and inventory control.

• Develop, lead, and implement strategic and tactical objectives in direct alignment with corporate goals and annual operating plan for profitability, and quality customer service initiatives.
• Identify and lead initiatives to improve operating efficiencies and reduce costs.
• Assist GO Supply Chain leadership team in preparation of annual budget and forecast, analyze monthly budget variances and take corrective action where necessary or provide commentary based on changing business requirements.
• Develop effective business partnerships with all internal department leaders and corporate staff. Facilitate cross functional activities to meet or exceed established annual operating plans.
• Develop and implement action plans in collaboration with Supply Chain leadership team and corporate safety / risk department to provide safe operating environment for employees and vendors in line with corporate policies.
• Reduce or eliminate shrink by managing inventory processes to minimize risk. Direct all inventory and reconciliation processes and be responsible for inventory management.
• Maintain positive Store Independent Operator / GO Store Field Operations, buyer and accounting relationships through timely management and pro-active problem resolution.

Lead a culture at the RFCs that strives to continuously improve service to both stores and buyers and monitor same through established KPIs such as store order case fill ratio, store order claim metrics and other metrics as established.

• Maintain compliance to all federal, state and local regulations and guidelines including but not limited to; OSHA, COOL, GMP, HAZMAT, HAAPP and the bio-terrorism Act of 2002.
• Oversight of Safety Committee initiatives and all safety programs.
• Assist and support other GO facility managers as required.

People :

• Direct Grocery Outlet RFC Management team in the efficient and safe operation of fulfillment activities.
• Coach, influence and effectively manage 3rd Party RFC operations to deliver desired outcomes in cost and service.
• Develop and encourage leadership skills and effectiveness of all RFC management staff through mentoring and coaching.
• Collaborate with Human Resource team when necessary, in the design of employee performance development plans.
• Establish and maintain mentorship, cross-training and development culture in facility.
• Establish and maintain a positive work culture that drives accountability and fosters a team & customer-focused mindset.
• Partner with Human Resources team to ensure proper staffing levels are maintained to meet business demands, reinvigorate employee retention initiatives, provide guidance and consultation to managers and supervisors pertaining to employee relations issues, interpretation of company policies and procedures, and compliance to applicable employment laws.

About the Pay :

• Base Salary Range : $130,000 - $150,000 annually
• Annual Bonus Program
• Equity
• 401(k) Profit Sharing
• Medical, Dental, Vision & More!
• Final compensation will be determined based upon experience and skills and may vary based on location.

About You :

BA degree in Business or Logistics Management or the equivalent combination of training and experience in a related field.

BA is highly desired).

• Minimum of 8-10 years progressively responsible experience in a related operations management function. Bonus having multiple site experience, and overseeing 3rd Party operations on top of company managed sites.
• Experience managing up to 400+ associates across multiple sites and multiple shifts with a heavy inbound and outbound transactions.
• Demonstrated experience in addressing positive employee relations.
• Knowledge of Warehouse safety regulatory standards.
• Demonstrated proficiency with real time Warehouse Management Systems including Labor Management Systems; Voice recognition, Cycle count protocols and Inventory control.
• Experience with warehouse automation transformations, and how material handling innovation can improve safety, service, efficiency, and cost.
• Broad based business acumen and experience with development of Fiscal Budgets and a thorough understanding of P&L statements.
• Relationship Management - Demonstrated proficiency in customer and vendor relationship management including investigative problem solving, mediation and negotiation techniques.
• Strong Leadership skills including team building, coaching and mentoring for personnel development.
• Bilingual / functional in Spanish is a strong asset, but not required.
30+ days ago