Veterinary Client Care Coordinator, NVS

Client Care Coordinator - Internal Medicine

Job Summary : The Client Care Coordinator role serves as the initial go-to and facilitator to extend excellent client care for the emergency department.

Their job is to ensure that our clients are well informed, know what to expect from beginning to end, as well as demonstrate a message of care and competence in their experience with NVS.

They are a communication lifeline between clients and the doctors and medical staff.

WHY WORK WITH US? Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small.

We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care.

WHAT WE OFFER : Competitive Salary, Paid Time Off, Insurance (Medical, Dental, & Vision), Short / Long-term disability and life insurance, 401(k) Retirement plan, State of the art newly renovated and expanded hospital, discounted pet products and services for personal pets, C.

E. Allowance, Continuing Education Sponsorship Program via Penn Foster, Licensure Renewal and Out of State Licensure transfer reimbursement, Uniform Allowance, Cell phone discount, YMCA Corporate Memberships, Team building and Volunteer events, Career Development, excellent opportunities for advancement, and !

WHO ARE WE? NVS is a 24 / 7 veterinary specialty and emergency hospital. We are located in a recently expanded 24,000 square foot hospital with digital radiography, computed tomography (CT), on-site magnetic resonance imaging (MRI), ultrasound, endoscopy, access to an on-site commercial laboratory, and more.

Our primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team.

We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment.

We are committed to sustainable environmental practices. We have a comprehensive recycling and composting program as well as a 5,000-gallon rainwater collection system, roof-mounted photovoltaic solar panel system, skylights, and an energy recovery system for heating and air.

Schedule : Mon-Fri 8am-4pm

Compensation : $18 - $27 depending on experience

Job Responsibilities :

• Answers all client questions / phone calls and informs what to expectReturns calls within 2 hours
• Greets new clients for initial appointments and introduces themselves as the Client Care Coordinator for that team
• Answers client refill online requests or calls, facilitate communication / questions with the doctor about refills
• Call pharmacies (local or online) to check on, approve, refill or discuss prescriptions or refills for clients
• Serves as backup for doctors who are unavailable to take RDVM calls
• Strives to improve Client Experience in all possible ways within job description
• Call clients every morning with a brief update on their pet
• Sends clients a daily photo of their pet
• Facilitates client visits
• Calls clients 2 days after discharge to check on pet (hospitalized patients)

Qualifications :

• High School diploma or equivalent
• Client / customer service experience
• Strong desire to compassionately serve clients
• Clear and professional written and communication skills
• Knowledge of some veterinary medical terminology and experience in a veterinary setting is preferred.
• Flexibility- available to work shifts during the day, night, weekends, and holidays if needed.
• Adapts to stressful situations with grace under pressure.
• Works well in a team environment
• PC Skills / (ezyVet or similar veterinary platform experience a plus)

Physical / Environmental Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs.

While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen;

may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms.

The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds.