Senior Assistant Director of Admissions, Visitor Experience Manager (4510U), UGARS Admissions - 704

Senior Assistant Director of Admissions, Visitor Experience Manager (4510U), UGARS Admissions - 704

About Berkeley

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome, and included.

Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence, the transformative opportunity it provides to a large and diverse student body, its public mission and commitment to equity and social justice, and its roots in the California experience, animated by values such as innovation, questioning the status quo, and respect for the environment and nature.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential.

We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities.

Departmental Overview

The Office of Undergraduate Admissions provides a fair opportunity for every applicant to obtain admission to the University, operates in a professional manner that ensures positive staff morale, and values hard work and dedication.

Position Summary

This position serves as the lead for crafting visitor experiences and on-campus events, and sits on the office management team.

This position holds responsibility for supporting prospective students, admitted students, and families as they navigate UC and visit the campus.

The incumbent will have a sound working knowledge of customer service, admissions advising, supervision, and event management.

Application Review Date

The First Review Date for this job is : 07 / 19 / 2024.

Responsibilities

Visitor Experience Management :

Manages all customer service and visitor experience needs, including the pre-admission advising office, managing group presentations, and coordinating the Officer of the Day (OD) duties for staff.

Internal Staff and Student Staff Supervision :

Supervises a team of 4-5 career admissions front-line advising staff and up to 15 work-study student advisors.

Recruitment & Outreach :

Serves as point of contact for all assigned schools / community colleges and represents the University of California, Berkeley at various events.

Regional Management and Application Reading :

Serves as lead reader for assigned region, including the training and management of assigned external readers.

Advising & Student Support :

Serves as liaison between students, parents, colleges / universities, community agencies, and UC Berkeley college / school / department.

Finalization & Evaluation :

Maintains a caseload of newly admitted students and performs course-by-course evaluations for eligibility review and record verification.

Campus Partnerships :

Plans, develops, coordinates, and implements activities for undergraduate student development in partnership with campus programs.

Professional Development & Other Duties as Assigned :

Identifies professional development activities that would enhance incumbent's skills, knowledge, and experience.

Required Qualifications

• Advanced knowledge and experience working with a diverse student population.
• Advanced knowledge of project management including program design, implementation, and evaluation.
• Advanced knowledge and understanding of UC policies and procedures.
• Advanced knowledge of UC academic programs, including curricula, admissions requirements, and financial aid programs.
• Advanced ability to establish and maintain cooperative relationships with schools and organizations.
• Time, organization, and project management skills.
• Bachelor's degree in related area and / or equivalent experience / training.

Preferred Qualifications

Bilingual capabilities.

Salary & Benefits

This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for UC Benefits. The budgeted salary range for this position is $92,650.00 - $105,730.00.

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