Responsibilities
- Quickly evaluate the portfolio as a whole to ensure cash flow targets are met
- Conduct analyses of AR aging to identify overdue / delinquent accounts and contact customers regarding overdue accounts, documenting weekly collection activities
- Respond quickly to internal and external customer inquiries
- Strategically manage relationships with internal and external customers
- Collaborate with other Accounting Staff to ensure timely billing and dunning
- Direct and follow up with a third-party agency to preserve customer relationships while ensuring account resolution
- Support team efforts by addressing escalated accounts
- Provide excellent customer service to internal and external customers of ZoomInfo
- Improve and streamline processes to build efficiency, capacity, and scale
Qualifications
- 3+ years of experience working on a Collections or AR team in a high-volume B2B setting
- SaaS industry experience preferred, recurring revenue company preferred
- Interest in tech and understanding of cloud based environment and subscription accounting
- Demonstrated strong negotiation and conflict resolution skills
- Ability to meet and exceed cash collections targets
- Salesforce and SAP experience preferred
- Experience with reading, interpreting, and discussing contract language
- Customer Payment Portal Experience Preferred
LI-JH
LI-Hybrid
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and / or training.
Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.
We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being.
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