You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.
Together, we’ll win as a team, striving to uphold ourand powerful backing promise to provide the world’s best customer experience every day.
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business.
And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.
Find your place in risk and analytics on #TeamAmex.
Manager, Product Development Web Search within Products Experience & Frameworks Team
The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products Amex Mobile App, , Amex Offers and Customer Personalization.
As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality.
We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.
We're looking for an experienced and dynamic digital Product Manager to join the Search and Chat team, focusing on the strategy and development of the Search experience in the Web channel.
This is a critical role as we look to make Search a strategic asset to provide customers with the help they need driving customer satisfaction and reducing call volume.
As part of this, the successful candidate will also get to work on using Gen AI that’s becoming a key component of any Search experiences across channels.
This Product Manager partners closely with a team of product managers, engineers, designers, analytics and effectively engages multiple stakeholders across the organization.
Key responsibilities of this Product Manager include but are not limited to :
- Defining the product vision and roadmap of Web Search by working with leadership, key stakeholders, and partners
- Drives global development for an experience with millions of customer visits
- Works closely with technology teams to develop, test and deliver features and services
- Translates product roadmap into well-defined product requirements / user stories and acceptance test criteria
- Communicates the vision of Search, its impact to servicing and other content, and the high-level business needs to leaders across the organization
- Leads prioritization and development efforts with scrum team
- Translates product roadmap into well-defined product requirements / user stories and acceptance test criteria
- Embodies design-thinking in your practice, including empathy and journey mapping, and UX research
- Leverages data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
- Understands and apply new trends and competitive best practices into product roadmap and requirements.
- Supports development of appropriate tracking and reporting to determine product performance.
Qualifications :
- Bachelor’s Degree in related field required
- 2 / 3+ years of experience in Product Management / Development
- Proven track record with consumer-facing product(s) and a core product vision
- Experience with rapid and iterative software development methodologies
- A solid understanding of application architecture (e.g. web, native app, PWA, etc)
- Knowledge of reporting / analytical applications, i.e. Adobe
- Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
- Impeccable communication skills, both on and offline
Salary Range : $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Managers, Digital Product Management
American Express Company seeks Managers, Digital Product Management to support the development of software products in alignment with business objectives and create business and technical documentation as required by the development lifecycle. Define product scope and objectives, ensure compliance w...
Senior Global Product Marketing Manager, SMB Ecommerce & Core Ads
Experience doing product deep-dives proactively through data analysis and customer insights to identify product gaps, and working with product teams to drive product improvements. This role will act as "COO" of the SMB e-commerce solutions, and lead a broad set of efforts including determining and i...
Senior Product Design Manager, New Verticals
As a Senior Design Manager, you will guide our company-wide New Verticals Shopper Experience. You are experienced in executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders. At DoorDash, our customers are at the forefron...
Senior Technical Product Manager
As a Senior Product Manager at Vistar, you will work closely with engineering, business facing teams, and external stakeholders to manage the full product lifecycle process – from idea conception, to defining product specs and requirements, to go-to-market launch, to deploying future iterations base...
Senior Product Manager
The Hired Guns are seeking a strategic and tactical Senior Product Manager to develop and execute a product strategy and roadmap for a startup-style business division within a global billion-dollar personalized products company experiencing exponential growth. As Senior Product Manager, you will be ...
Senior Product Marketing Manager
As a Senior Product Marketing Manager at Abridge, you’ll be responsible for creating effective product launch campaigns and ensuring the commercial team is well prepared to efficiently convert pipeline and expand business. Develop a marketing roadmap for your assigned part of the product line in par...
Senior Product Marketing Manager
As a Senior Product Marketing Manager at Insightful, you will drive our growth and ability to deliver on our mission through product messaging and positioning. We process really big data, synthesize it into actionable insights, and ultimately provide an easy-to-use product that empowers enterprise c...
Senior Manager-Digital Portfolio Management
Minimum of 5 years of experience in product management, with at least 2 years overseeing technology-based products. We are looking for multiple Product Operational Managers across different work streams – Cornerstone, BI and Lumi. Product Adoption Experience: Collaboration with Stakeholders: Collabo...
Senior Manager, Audit Regulatory Program Management
The Regulatory Relationship Manager II provides strategic oversight, assistance, and relationship management with multiple U. Excellent time management and people management skills. The Regulatory Relationship Manager II serves as the primary point of contact and manages relationships and interactio...
Senior Product Manager II
The Product Management team guides the strategy and vision for Disney’s incredible global digital products portfolio - from Disney+, Hulu, ESPN+ and the ESPN App to Marvel Unlimited, National Geographic, ABC and ABC News, and film websites and games. Collaborate with cross functional product peers, ...