Support - Technical Support Specialist

Job Description

Job Description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations.

We are currently seeking a Support - Technical Support Specialist for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth.

This is a Contract position, and the client is looking for someone to start immediately.

Duration : 12+ Months Contract

Location : Onsite- Enon, OH

Salary : Best in the Market

Role : Support - Technical Support Specialist

Primary Skills : Windows

Role Description : As a Support - Technical Support Specialist , you must have at least 5+ years of experience.

Duties :

• Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications.
• Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority.
• Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment.
• Provides the best solution to resolve the underlying problem to bring equipment up to full functionality.
• Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications.
• Determines the best course of action to improve performance and efficiency of store systems, equipment and applications
• Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
• Understands and completes proper processes when installing software

Skill Requirements :

• Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices.
• Knowledge of non-standard equipment that is not connected to the Speedway network.
• Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made.
• Ability to research and resolve issues.
• Capable of working in a fast-paced environment.
• Excellent verbal communication skills and the ability to explain technical information in layman’s terms.
• Well organized with the ability to work under pressure and meet tight deadlines.
• Excellent understanding of intra-department functions and operations.
• Ability to perform repeated bending, standing and reaching.
• Ability to occasionally lift up to 40 pounds.
• Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24 / 7 / 365 days a year department.

Education : Bachelor’s degree in Computer Science, Electrical / Electronic Engineering, Information Technology or another related field or Equivalent

Experience : Minimum 5+ years of experience

Relocation : This position will not cover relocation expenses

Travel : No

Local Preferred : Yes

Note : Must be able to work on a W2 basis (No C2C)

Recruiter Name : Deeksha Shah

Recruiter Phone : 938-227-2165

Equal Employment Opportunity

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