Software Systems Specialist II

The Center for Vital Longevity, a state-of-the-art research facility, located in Dallas is seeking a Software Systems Specialist II.

The ideal candidate will be responsible for :

• Software installation, maintenance and troubleshooting for Linux, OSX and Windows.
• Hardware diagnostics and troubleshooting of desktops, laptops and printers.
• Provide support for extensive research computing clusters and supporting servers, including but not limited to web servers, backups, virtual machines, HPC, and SAN / NAS.

Minimum Education and Experience

Associate's degree in a related field or equivalent IT certifications with 2 years of related work experience or an equivalent combination of education and experience.

Preferred Education and Experience

• Experience in an HPC environment
• Experience with configuration management tools
• Experience with version control
• Experience with enterprise backup solutions
• Experience managing large amounts (petabytes) of data
• Experience with Apple School Manager integration is a plus.

Essential Duties and Responsibilities

Responsible for daily operational duties such as troubleshooting network access problems and switch configurations.

• Successfully handle all aspects of desktop support and customer interaction
• Work either in-person or remotely to troubleshoot and support both hardware and software issues, ranging from Enterprise Applications to incidental applications
• Support virtual machine infrastructure
• Support HPC infrastructure
• Managing Linux servers in various service roles
• Debug complex solutions to ensure smooth operations for end users
• Bridge the gap between vendor / Information Resources and end user
• Use Microsoft Active Directory to perform group policy creation / modification
• Handle all security / access requests and ensure that access is granted in a timely fashion
• Ensure a quality experience for all end users by following up to make sure their technology needs have been met
• Documentation of procedures, especially core knowledge transfer and routing regular procedures
• Serve as technical resource for system implementation tasks
• Move computer equipment as required
• Work on workstation and equipment set-ups that require crawling or physical labor to run cabling and make other adjustments
• Plan for, evaluate, and document problem areas and resolutions
• Participate in change management and compliance plans and implementations
• Participate in analysis and operations of software systems, assist in the handling of research processing, server management, and resolution of errors;

and contribute to the automation and streamlining of processes

• Support identifying enhancements to workflow functionality and assist with implementation of scheduled and recommended improvements / upgrades
• May provide end-user training and / or orientation and assist other departments as needed

Additional Information

• Excellent customer service skills.
• Excellent time management and priority management skills.
• Good written and verbal communications skills.
• Ability to work in a team environment.
• Participate in Center events during regular working hours, or on evenings / weekends as needed.
• Perform other duties as assigned.

Hybrid Remote Work may be available at the supervisor's discretion after six months of continuous employment. Remote work schedule at CVL is 3 days in office / 2 days remote.

Employees must be flexible and adjust this schedule as needed with a 24-hour notice. A UT Dallas remote work agreement is required for all employees working a hybrid / remote work schedule.

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community.

UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment.

EOE, including disability / veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities.

To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator .