Customer Support Specialist - REMOTE
San Francisco / Implementation / Remote Key responsibilities :
- First Point of Contact : serve as first point of contact to nationwide customers through email, chat, or video
- User Proxy : serve willingly on behalf of our customers to test and explore product issues while collaborating with the product and engineering team
- Ticket Inbound Management : work collaboratively with your support colleagues to ensure timely responses to customer questions with meaningful answers
- Knowledge Center Improvement : help strengthen core set of Canvas knowledge base support articles, and educate / empower our customers to become better Canvas users
- Customer Advocacy : identify product strengths and weaknesses based on daily customer interactions, and effectively communicate them to your Canvas team
What were looking for :
- Savvy technology user who is detail oriented with documentation and communication
- Willingness to create and improve educational materials, training curriculums, and other instructional content to facilitate continuous learning and knowledge sharing for customers
- Strong listener with deep empathy for healthcare workers
- Ability to prioritize and manage multiple tasks in a fast paced environment
- Ideally you have 2+ years of customer service or support experience in the healthcare industry
- Required 2 years of experience working in a primary care practice setting
We were a fully remote team before the pandemic started and will continue to be after it subsides. We encourage people to do their work when and where they perform at their best.
Because of this structure, strong written communication skills, time management skills, and personal accountability are very important to us.
Employee benefits offered : - Competitive salary and equity package - Health insurance - Home office stipend - 401k - Generous PTO - Paid sabbatical after 4 years of employment.
Canvas Medical provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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