Front Office Specialist - Dental Office

We’re hiring!

Broad Top Area Medical Center , operating 12 medical offices in Huntingdon County, PA, is seeking a full-time Front Office Specialist - Dental Office to coordinate all aspects of a patient’s office visit with respect to the following front desk, medical records, insurance validation and referral duties :

• Welcome patients and visitors to the medical office; answer inquiries or refer questions to other staff members.
• Schedule appointments for the dentist and dental hygienists to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms.
• Confirm appointments; schedule new patients; schedule call-backs and recall appointments; follow-up with no-show appointments.
• Register patients, update demographic and insurance information within EHR, collect payments and generate receipts.
• Verify custodial authority for all patients under the age of 18.
• Evaluate and update patient’s financial status for possible sliding fee eligibility; coordinate with SFS Coordinator.
• Maintain and balance cash box daily; coordinate with finance department as instructed for end-of-day reporting.
• Demonstrate the knowledge and skills necessary to provide assistance appropriate to the age of patients ranging from youth to geriatric.

related to dental care services.

• Run and / or review monthly recall lists and other related reports to optimize scheduling and registration process.
• Maintain reception area in neat and orderly condition, at all times.
• Telephone management to regulate call volume, messages, and office coordination to support smooth operation of the front office.
• Maintain patient records in a professional manner with confidentiality; update EHR accordingly to reflect accurate patient records.
• Transfer medical records as requested; according to written policy and procedures.
• Conduct insurance verifications to validate active insurance information, payor status, and related information necessary for all patients.
• Receive patient or guardian for needed referral. Provider will indicate time frame for referral.
• Interview patient or guardian for needed personal and billing data, transportation needs and other relevant information.

Requirements of the Candidate :

• High school diploma, post-high school education encouraged
• Medical / dental office experience / skills
• Excellent customer service skills
• Knowledge of medical terminology and dental procedures and codes
• Good communication skills with all levels of personnel
• Knowledge of computers and general office equipment; experience with EHR specific to dental field of practice.
• Experience with dental billing : pre-determinations / prior authorizations, insurance verification, dental billing and claim submission.

This position offers a competitive salary and benefits plan including health insurance, vision insurance, dental insurance, disability insurance, life insurance, paid time-off, and retirement plan.

This is a great full-time job opportunity working with a community-based and patient-directed organization that provides comprehensive primary health care and preventative care services. Apply today!

Broad Top Area Medical Center is an equal opportunity employer.

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