Summary
Best in Class Work Environment
5x Modern Healthcare Best Places to work
America’s Greatest Workplaces 2023 Newsweek
Greatest Workplace for Women 2023, 2024 Newsweek
Greatest Workplaces for Diversity 2024 Newsweek
Best Employers for New Grads 2023 Forbes
Best Employers by State Missouri 2023 Forbes
Benefits
Robust, fully customizable benefits package including Medical / Vision / Dental and more!
No cost eCare visits
Employer-provided mental health services for employees and eligible family members
Retirement with employer match up to 7%
Tuition discounts and reimbursement available for continuing your education
CoxHealth Fitness Center and Child Care discounts
Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
Job Summary
The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff.
The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and / or appropriate teams.
The Team Lead coordinates and / or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.
The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and / or Manager.
The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.
Job Requirements
Education
Required : High school diploma or equivalent
Experience
Required : At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others;
or, must be at least 1 year prior patient access experience if with another team or organization.
Skills
Excellent customer service and interpersonal skills
Strong computer and relevant application use skills
Ability to assist and teach others
Detail-oriented with the ability to spot errors and trends
Demonstrates initiative and self-motivation
Demonstrates understanding and consistent practice of need for privacy and confidentiality
Licensure / Certification / Registration
Preferred : CHAA or CRCR
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