SMASHBURGER
Director of Operations
Our first Smashburger restaurantopened in 2007 with one single notion in mind; to serve a better burger ! Better burgers takes better service, support and teamwork.
That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.
We just build better . BetterBurgers. Better Teams. Better Experiences.
Better Benefits : Build a better experiencework & lifestyle!
- Quarterly Bonus
- Cell phone allowance
- Medical, Dental and Vision Options*
- Paid time off vacation and sick*
- 401K match (21 and older)
- One free meal per day
- Flexible schedules in a fun, familyfriendly, team environment
- Employee Assistance Program
- Fast track for career opportunities
- Eligibility based offof time in position and average hours worked
Director Of Operations Responsibilities
The Director ofOperations reports to the Sr. Director of Operations and is the primary supportfor the management teams in designated markets of primarily corporaterestaurant locations.
This role is focused on building restaurant sales andtraffic while delivering a Gold Standard experience for both Smashburger guestsand employees.
- Manageperformance of multiple Restaurant General Managers (RGM), Restaurant Managers(RM) and Restaurant Supervisors (RS) for 6-10 restaurants in various marketswhich could include both corporate and franchise
- Promote a fun andpositive work environment by being available and visiting restaurants indesignated markets an average of four to six days a week
- Hire &Develop teams to continuously improve processes and procedures
- Manage theeffectiveness of people focused processes and systems
- Deliver timelyperformance feedback to team members at all levels
- Engage in talentreview and performance conversations for all RGM / RM / RS in their respectivemarkets
- Build talentbenches by conducting both internal and external interviews
- Support trainingand development plans for managers at all levels
- Guest Experiences(NPS, OSAT, loyalty rewards, guest complaints)
- Trainingcompletions
- Actual laborreporting (time clock accuracy and overtime)
- Review weeklyschedules and staffing needs for the markets
- Review weeklyInventory reporting for the markets and coach as needed
- Consistentlycheck critical processes during routine restaurant visits (CMBS Check Ins) anddeliver feedback to the restaurant team
- Manage the guestexperience metrics (NPS and OSAT) and resolve all guest complaints within 24hours of the incident through use of Medallia
- Facilitate aminimum of two FSC audits per market each quarter
- Corporaterestaurants : monitor daily deposit tracking
- ManageDistribution Center processes and communications for the market
- Shortages
- Credits
- Auto shipments
- Routinely reportbusiness related expenses
- Participate inthe market bench plan call with Recruiting, Human Resources Business Partners(HRBP) and Training
- Weekly conferencecalls with SDO and the RGM to review previous week and goals for upcoming week
- Maintainresponsibility for financial performance directly impacting markets restaurantoperations
- Coach on thefinancial analysis of individual restaurants as needed
- Makerecommendations for improvements
- Support budgetplanning and routine reviews
- Analyze trendsand actual data to assess and improve restaurant level performance
- Manage the localstore marketing for the market
- Drive guesttraffic utilizing both internal and external incentive programs
Directorof Operations Requirements
5 years multi-unitexperience in restaurants
Must be based in Metro Boston area
- Must have validdriver’s license
- Must successfullycomplete Smashburger training program
- Flexible to worknights, weekends, and holidays; must be on call to respond to managerinquiries, employee concerns, emergency situations, etc.
- Follow Smashburger uniform standards
- Ability to follow all guidelines and procedures set forthby Smashburger, local, state, and federal employment regulations
- Must be able totravel 80-85% within your markets and occasionally outside of your markets
- Possess strongcommunication skills, both written and verbal, to effectively communicate withrestaurant management, front line employees and corporate support teams
- People managementskills to effectively select, assess, coach / counsel, develop, motivate, andlead restaurant teams
- Excellentattention to detail
- Proven timemanagement, consistency, and organizational skills
- Highly motivated,self-directed, and results driven
- Experience in allaspects of new restaurant openings
- Physical abilityto stand for extended periods of time and to move and lift boxes of food / supplies up to 50 lbs.
- Ability to workin high temperature
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