Job Description :
The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance and product simplification.
This team member is a critical part of the team driving improved customer experiences and business performance.
Responsibilities :
- Manipulate large data files
- Accurately & quickly pinpoint trends, anomalies and opportunities
- Succinctly summarize results
- Translate insights into actionable plans
- Build simple & complex business impact analyses and forecasts
- Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
- Integrate and matrix results across related activity ( call volumes, offer utilization rates)
- Support strategic planning & customer experience improvements through targeted analyses
- Manage expiring discount financial forecast, model enhancements and data assumptions
- Support base management scrum team, retention plans and service simplification through ad hoc analyses
- Maintain data integrity through core team and cross functional validation
- Run queries / data pulls
- Analyze customer profile data, billing, CLV, propensity etc.
- Meet with key stakeholders to audit, validate and assess customer trends
- Prepare forecasts
- Attend planning and scrum team meetings
- Work with department Director daily
Required Qualifications :
- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
- years' experience in subscription industry, preferably Telecommunications
- Prefer strong understanding of services billing, pre-billing, service & equipment codes
- Intimate knowledge of key analytics tools & processes
- Prefer experience with Data query, manipulation and / or visualization tools ( Sql, Alteryx, Tableau)
- Advanced experience with Microsoft Excel
- Familiarity with retention business performance drivers, churn, recurring revenue / wallet share, upsell, operating expense
- Strong communication skills with the ability to connect quickly and credibly in a virtual environment
- Detail-oriented, self-motivated, proactive, and results-driven with a passion for delivering the optimal customer experience
Degree Requirements- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics.
Product Manager - Remote
The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance and product simplification. ...
Manager, Product Change Management - Remote
We are actively hiring for a Manager, Product Change Management -Remote. As a Manager, Product Change Management you will manage the resources and activities of a team. Experience leading business/Product/IT training design, development, and delivery for sophisticated product and/or IT projects and ...
(Remote) Product Manager
Join our Harris' dynamic Cognera team as a Software Product Manager and lead the development of innovative software solutions across three distinguished brands in the utilities sector. Your role will encompass the full product lifecycle management, from conceptualization to market launch, ensuring o...
Manager, Video
JobPosting","title":"Manager, Video","datePosted":"2024-09-30T00:00:00","validThrough":null,"description":"How will you make a difference to PMI?\n\nPMI is looking for a Video Manager who will be accountable for bringing PMI's brand and purpose to life through video. PMI is looking for a Video Manag...
Designer/Project Manager
Work with project and construction personnel to ensure that construction methods are understood and that projects are completed in a cost-effective. Work with relevant project, area, or design engineers to ensure that all designs fully comply with the appropriate design and local codes. Provide cost...
Construction Project Manager
Provides leadership as a primary project interface for DMC projects from project assignment through completion. The position is responsible for customer satisfaction, project management, and coordination of multiple moving parts for the installation of products and services within customer’s p...
Digital Product Owner
The Digital Product Owner will prioritize and manage the product backlog for IT partners, ensuring alignment with strategic business objectives. Brooksource is partnering with one of our largest insurance clients to find a Digital Product Owner to join their Provider Communications team. The ideal c...
Water/Wastewater Project Manager
Become a Water/Wastewater Project Manager with us and lead the charge in elevating our Water/Wastewater team in Birmingham, AL. Lead and manage water and wastewater projects from start to finish, ensuring they meet scope, budget, and timeline expectations. Work closely with clients, stakeholders, an...
Work from Home Product Tester – No Experience
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. Online C...
Provider Digital Product Owner
The Provider Digital Product Owner also prioritizes and manages the product backlog for IT partners. The Provider Digital Product Owner is responsible for the successful implementation of Blue Cross and Blue Shield of Alabama's (BCBSAL) provider digital strategy across all provider digital platforms...