Summary :
This role provides Level II and III support for hardware / software issues, including installations, troubleshooting Windows, Active Directory, Office 365, and Exchange.
Basic PowerShell, and system administration skills needed. Strong customer service skills a must.
Responsibilities :
- Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. (Level II & III support)
- Installs hardware and software on workstations.
- Utilizes ticketing system, when necessary (Salesforce or similar).
- Troubleshoot Active Directory, Office 365, and Outlook.
- Manage and create technical documentation.
- Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
Qualifications :
- 5+ year Windows troubleshooting experience
- 2-3 years of iOS experience highly desired.
- Basic system administration background
- 3+ years of Active directory experience
- Ability to troubleshoot MS 365 and Exchange Server
- PowerShell skills highly desired
- Possess a working knowledge of hardware components, hardware configurations, and software / application implementation.
- Knowledge in Cloud based content management systems (i.e. Slack, Box, Teams).
- Ability to install / deploy Windows / Apple based computers.
- Excellent documentation skills with ticketing system experience
- Excellent customer service and communication skills a must.
Hybrid remote- 1-2 days per week onsite
Information Technology Specialist (Policy and Planning) - Direct Hire (12 MONTH REGISTER) AMENDED
Leading the evaluation of agency missions, goals, plans, programs, and business processes to develop an enterprise IT architecture plan for the agency; conducting continuing evaluations of agency business needs to ensure that IT architecture plans are aligned with those needs and that the current an...
Information Technology Specialist I
Under direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS I) is a member of a multi-disciplinary team consisting of technical analysts. The position leads technical staff that provides first line support for personal computer workstation installation, ...
Information Technology Specialist (INFOSEC) (12 month Register)
Developing contingency plans (Disaster Recovery or Business Continuation Plans for information technology systems) to ensure availability and accessibility of network resources in the event of emergencies. Experience must include Information Technology (IT) related experience that demonstrates each ...
Information Technology Specialist Ii
Under the direction of the Information Technology Manager I (ITM I), the incumbent is responsible for the overall architecture, design, and support of a highly complex information technology enterprise infrastructure, and serves as a technical expert. Additionally, the incumbent is expected to demon...
Information Technology Specialist (Operating Systems)(Public Notice)
INFORMATION TECHNOLOGY (IT) DIVISION?. Develop contingency plans (Disaster Recovery or Business Continuation Plans for information technology systems) and build in systemic redundancy to ensure availability and accessibility of network resources in the event of emergencies. Experience must include I...
Information Technology Specialist I
Under the direction of the Information Technology Manager I (IT Manager I), the Information Technology Specialist I (ITS I) serves as a well-versed Salesforce developer tasked with analyzing the Office of Tax Appeals (OTA) case management processes, ensuring the Salesforce workflows are meeting the ...
Information Technology Specialist Ii
The Employment Development Department (EDD) Information Technology Cybersecurity Division has immediate openings for lead Senior Cybersecurity and Fraud Engineers. Designs, develops, configures, documents, automates, and maintains more complex information security related Linux systems, policies, pr...
Information Technology Specialist Ii
Are you an experienced IT professional with a passion for information security and engineering? We are seeking dedicated Information Technology Specialists II to join our team. You will work independently and collaboratively, leveraging your technical and analytical expertise to support and enhance ...
Information Technology Specialist I
Eligibility for hire may be determined by your score on the Information Technology Specialist I Exam. Under the direction of an IT Supervisor II, the incumbent serves as a Lead MECM Administrator supporting business operations in the Oakland District Office and surrounding area. MAJOR FUNCTIONS: The...
Information Technology Specialist I
Under direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS I) supports the department Information Security Office (ISO). The Department of Health Care Access and Information (HCAI) must comply with federal and state security regulations including SAM In...